"Easy transaction. Fast shipping. Very good Quality. Very Happy Motherinlaw. "
"Order arrived as scheduled"
“Great to hear it, Mike. Thanks for the positive review!”
"Before we finalized our order, Dutchcrafters promptly sent helpful samples of furniture finishes and they made it simple to return the samples after we'd made our selection. The furniture arrived sooner than expected, sturdily packaged, beautifully finished, and free of any defects. The entire experience was easy, pleasant, and exceeded our expectations. I would definitely recommend Dutchcrafters to others, and I'd purchase from them again myself."
“Our many thanks for the very helpful review..! Glad to hear that everything went so well in your purchase of our Amish made furniture!”
"Absolutley LOVE the mantel clock and have had SO many compliments on it!"
“Excellent! Glad to hear you love the clock!”
"I am very please with the quality of the product that I ordered. It was very well priced and arrived at the time promised."
“Thank you for the terrific review, Audrey!”
"I love our new furniture. After seven years of plastic, having real furniture crafted from wood in classic designs is an immense relief and joy. I considered trendy furniture. But such designs will fade with time, and such construction is weak. I ordered two glass enclosed bookcases, a secretary desk, a round table with chairs, dictionary stands, a small sofa table, and a beautiful "mule chest" for our bedroom in Oak with the Boston finish. Gorgeous. I just ordered the Pittsburgh bed to complete our apartment. Please extend my heartfelt, enormous gratitude to Valerie and Gwen for their patience and attentiveness, to Garry and the extra nice and punctual delivery guys, and especially to those wood workers who did such a marvelous job of putting the furniture together!"
“Judie, we're so grateful that you took the time to write this wonderful review and even more delighted that you're so happy with the bedroom furniture. We'll pass on your good words to all those involved!”
"Excellent! Beautiful end product, a white wash stained toy chest that was a custom order. The toy chest is gorgeous and is a top quality product. No complaints about the product. We will be ordering again. Thank you! The shipping charge is my only complaint ($115!)."
“Thank you for the great review! We're looking forward to future orders!”
"Do not know, did not receive item yet."
"I am totally pleased with the secretary I ordered through Dutchcrafters!"
“Thanks for the nice review, Karen. We're glad to hear that your Amish made desk was a hit!”
"Working with Dutchcrafters was a wonderful experience. From start to finish they were great. My table is beautiful and I am so happy with my purchase."
“So good to hear the feedback, FKane. We're very glad that you're happy with your table. Thank you for shopping at DutchCrafters!”
"Fabulaous service from beginning to end. The twin corner hutches were made to our specific customization. Our expectations were exceeded with the quality."
“Terrific to hear, Debbie! And just in time for the holidays!”
"After not being able to find a durable TV stand in the size I wanted locally, I decided to hit the Internet. I was initially leery of shopping for furniture online, since I would not be able to view the finish before purchasing to confirm it would match my other furniture. I was reassured, however, when I saw that Dutchcrafters mails stain samples prior to the furniture being built.
I placed my order for the Amish 40" Shaker TV Stand With 2 Doors, chose a stain that I thought would match my other furniture, and then requested the three stain sample choices be mailed to me. After not receiving them, I emailed customer service to see if the stain samples had been sent. I was told they forgot to send the samples. I asked if it was too late to make changes to my chosen sample, and was told it was too late.
My furniture arrived today, and while the quality of the materials and craftsmanship are top-notch, the finish of the furniture was too light. Had I received the stain samples as promised, I would have changed the stain. It might seen like a minor quibble, but after shipping, the cost of the TV stand was rather high for something I am not completely happy with.
Again, the quality of furniture is stunning, and it is beautiful.
UPDATE * * * * *
I received a call today from Dutchcrafters' customer service department. They refunded me $75 of the purchase price and apologized for the mix up. They did not have to do this, and I appreciate their effort.
"
“We're sorry that the original finish didn't suit. It is our policy to send out stain samples with furniture orders such as yours, and we certainly should have done so. Thanks for taking the time to report on the follow-up actions we took as well. We really appreciate the business, and the feedback.”
"Thank you very much for the wonderful jelly cabinet. It is perfect and goes nicely with my other furniture. Beautiful! Lila Lorenz, Plantation, FL"
“We're very happy to hear the positive feedback on your jelly cabinet, Lila! Thanks so much for your purchase from DutchCrafters.”
"Very unhappy with my purchase. I paid extra for marine varnish on a garden wheel barrow.... the entire piece was sticky, marred, and several large areas were covered with "run" drip marks....apparently applied too thick and not brushed out. Shipped before curing properly...when I poked into a "drip"...still got wet varnish on my finger! Also, took longer to receive this order than anticipated.
Update: Received a second shipment the end of November, but my husband has been too busy to even open the box! I am please that this Vendor did call quickly and worked to make us happy customers. I am anticipating a better quality product this time... if not, you'll hear from me :) Thank you!"
“We're very sorry to hear about this, especially on one of our most popular lawn and garden products. This finish job did not meet our standards, and we trust that the replacement that we sent you will be finished correctly.”
" YOUR WORKMANSHIP IS EXCELLENT I WILL HIGHLY RECOMEND YOUR PRODUCTS"
“Wonderful to hear! Thanks for the big thumbs-up!”
A rep from Dutchcrafters.com, DutchCrafters, has responded:
“If Mother-in-Law is happy, then we're happy too!”