"Excellent product and service"
"We love our curved back poly wood bench from Dutchcrafters. It is very comfortable and never gets too hot to sit on. It is easy to maintain and assemble. It should last forever."
"Excellent service and excellent product. The furniture arrived a little later than scheduled, but it was well worth the wait. Truly a beautiful, strong, timeless piece of furniture. "
"I had a great experience with Dutch crafters from start to finish. They were super responsive and went out of their way to answer all of my crazy questions. The bed I ordered arrived ahead of time and is beautiful.
My only complaint is technically my fault. The bed was way too high with mattresses being as tall as they are these days. I couldn't get in bed without a step stool until we exchanged for a smaller box spring. The bed is still HIGH with the short box spring. Make sure you measure before buying your mattress!"
"I ordered a trashbin that had to be a custom size and color. It arrived about a month ahead of promised time AND it could not have been more perfect. Half way through, the woodworker asked for clarification on some measurements to make sure everything would fit as it should. Very professional and helpful. Would definitely order from them again."
"I bought a sideboard, side table, and three nesting end tables from Dutchcrafters. The craftsmanship is flawless, and we are very satisfied with our purchases. The process of ordering was smooth and the customer service really excellent. I was initially skeptical about buying furniture without seeing it in a showroom, but my husband and I will probably make all of our future wood furniture purchases from them. The only minor inconvenience is the process of choosing a stain color, but the stain samples were sent very promptly and we were very happy with how our pieces turned out."
"Dutchcrafter's did fine, unfortunately, the product I ordered arrives faulty."
“Sheldon, we're hoping that the replacement functioned properly. Please accept our apologies for the inconvenience. Thank you for your purchase from DutchCrafters.”
"Our order was a perfect start to our new home. My Wife Loved it!!"
“What a great way to open up the new home! If your wife loved it, we are MORE than happy!”
"Everything arrived just like it was shown on the web site or
maybe better. Everything was so easy from ordering to
delivery. The workman ship was wonderful. "
"had a great step stool rushed to me for my new art studio library. It came in mediam oak shade..I ordered onyx (a deeper shade). I kept it. However it was a costly mistake as I didn't have time to return it with a house full of company until now...and have used it in my office. I do understand people make mistakes, But I really needed it before the guests arrived...Betty Higgins "
“Ms. Higgins. We apologize for this inconvenience. As a note to our readers, we did complete a significant rebate in lieu of a replacement in this situation, since it was clearly our mistake.”
"My purchase price plus original shipping was refunded, however, I did not receive the $45. in shipping I spent to return the item which was admittedly misrepresented regarding size."
“A full refund was issued in this case, since the dimensions on our website were incorrect as the customer indicated. At DutchCrafters, our intent is to never make mistakes. When we do (or when our craftsmen make them), we take responsibility for making it right.
We'd be grateful to see this review updated accordingly.”
"I ordered a mission style tv stand and its perfect. It looks just as pictured and is very well made. I would order from this site again."
“Thank you for taking the time to review DutchCrafters! We're very glad to hear that you're so happy with the tv stand.”
"I still do not have my merchandise.. I will be happy to fill this out when it arrives. Thank you."
“This customer received her item (although a bit late) and reported to us that she loved it. She wanted to change her review, but did not know how to do so.”
"We are very happy with the bed and nightstands we purchased from Dutchcrafters. Valerie in Customer Service was very helpful, and made the ordering process very easy for us. We got lucky, and the pieces we ordered were already in stock and only had to be finished! So we got them much sooner than we had expected. It's nice to have good, solid wood furniture."
“We're so happy to hear about how much you love your solid wood bedroom furniture. Valerie is one of our stars for sure! Give her a call again when you're ready for more! Thanks for the great review.”
"Items arrived before estimated date & packaging was excellent. Items were just as we ordered & the workmanship is outstanding. Would definitly caontact you again for any future items wanted."
“Excellent! Thanks for the wonderful endorsement of DutchCrafters!”
A rep from Dutchcrafters.com, DutchCrafters, has responded:
“Polywood benches are amongst our most popular products. We're glad to hear that you're enjoying yours and trust that you'll be happy with it for many years to come!”