"I'd honestly give this 0 stars.. what an awful experience,cancelation fees are robbery, especially since they didn't even do anything, and the trip was far from needing anything booked. No flight etc... some hostels are gross and the supervisor was beyond rude. The travel protection is b.s my friend injured her ankle and they made her stay the full time regardless of the plan.. just stay away contiki is a much better option."

"I have travelled plenty on my own and with friends and family and I can truly say this is one of the most foolproof ways and most enjoyable ways I've travelled. Planning trips can be very daunting and difficult. Something as small as buying a train ticket in another language can be very difficult to do. EF takes the difficulty out of the picture. I went on the Eastern European trip and it was maybe our third day in Berlin and we (strangers who I quickly made friends with) decided to go out partying. We got absolutely smashed and stayed the whole night out. All we had to do was be in the lobby by 7 am. Then we slept like 5 hours on the bus and ended up in a whole new country. There was something to do every single day. One night in Prague we all went out, the next morning we had a free walking tour because I'm a FOMO I went. I was so hungover I had to leave early. I was not the only one who decided to stay back that day. The groups are small enough to get to know everyone but large enough that there is always someone willing to do what you are doing. For example, I love shopping, one day everyone wanted to go beer tasting, I was way too hungover to even think about drinking beer so I asked in our group chat if anyone wanted to have an easy day and shop. Someone did! Truly the only thing I had to worry about was making sure all my new things fit in my bag at the end of each city and making it to the lobby the day of our travelling at the designated time. If you are new to travelling, hate planning, just want to be drunk the whole trip and pushed around from country to country then this is the trip for you. Truly always something to do and new people to meet. Free walking tours nearly everyday, free breakfast almost every morning, amazing excursions to add on. 10/10 would recommend. "

"We went with a group of people on our trip and we’re told we’d receive a check for the group discount multiple times when we called , however EF has continued to dodge us and tell us their gonna send it , our trip was in July/august and we still have not received anything nor has our group received this discount check. I also referred a friend from work and EF has not provided me the referral offer at all and she booked several months ago. Customer service is horrible , bad enough that it makes you wish you didn’t use them for a trip, so beware of this prior to booking with them. "

"I’ve had such a horrible experience with them, which is extremely disappointing because I had thought that they were a great company originally. As someone who is immunocompromised and cannot get the covid vaccine, I have tried to cancel the trip for next year for 1) my own safety since covid doesn’t seem to be going away and 2) because some of the countries on my program now require a vaccine. I spoke with a manager (Abby) on the phone and she talked me into switching to a manual payment plan and waiting it out. What she didn’t tell me is that I would not only be charged a fee to switch to the manual payment plan but the date that she told me to check in is the date that I would be charged $1000 to cancel my trip. This program is a complete scam and I now just want my money back. Also, I’ve done the calculations and for the price of the trip, you can do everything that the trip includes, stay at 4-star hotels in the same cities, on the same days, and it is cheaper to do it by yourself by about $700. I really can’t believe I fell for this but I wasn’t thinking 2 years ahead at the time I booked the trip. DO NOT BOOK WITH THEM!!! It is completely not worth it. "

"Like many people looking to do solo or group travel, there was research that was done. While still skeptical on how the vacation tour would I decided to book with EF. They made the process so easy. I was able to chat, email and call them with any questions I had. Yes, there was times that it took a while to reach reps (were in a GLOBAL PANDEMIC PEOPLE!!!). At the end of the day I was able to get answers to all my questions. On tour everything went smoothly. We were informed before had on what to pack, what sites to see, places to eat and opportunities for extra excursions besides what was listed on the EF website. Our tour guide went above and beyond to have an amazing and memorable trip. I would absolutely book with them again."

"10/10 Stars! Would HIGHLY recommend "

"If you are on the fence about taking a trip with EF, DO THIS TRIP!! This was my first trip I took with them, after looking for 2 years, and I’m sooooo glad I decided to do it. The tour director, Tyson, was absolutely the best! He made sure everything was organized and planned out for us so we didn’t have to worry about anything. There is a lot of hiking with this trip since you’re going to national parks. Even if you’re not super active, like me, you’ll be fine because he gives you a lot of time at the trails and let’s you take your own pace. The views are totally worth the hikes, especially Delicate Arch. Do it, do it, do it!!!!"

"I booked a trip with them literally a few hours ago and then I got on to their Instagram account and panicked at all the comments I was seeing about their refund policy, how people aren’t getting their money back and warning everyone to not book with them. I was like “Wow, I need to cancel as soon as I possibly can. This isn’t good.” I emailed and called them and they got back to me relatively quickly. They said they would refund me fully minus the $21 non refundable deposit. So right now they are on my good side and customer service was pretty excellent. Now we wait for my refund, which apparently will take 5-7 business days to appear on my account. Maybe they learned their lesson and have loosened their policies because of the plethora of bad reviews. Again, we’ll see if I get that refund :) "

"I would not recommend using this company. My interactions with the people themselves has been lovely, but, I was charged an extra $120 because my credit card information that's attached to my auto-pay was stolen and the card was canceled. Instead of sending me any sort of heads up or notification that my charges weren't going through, they waited until the maximum amount of extra fees had been charged and only then notified me. $50 of the extra $120 I'm being charged was literally the cost to make a payment, according to the website. This seems to have zero thought of their guests in mind, super disappointing after working with so many friendly employees."

"I canceled and I was told I wouldn’t get a full refund; but have due to the canceling fee so I said that is fine, then they took me to talk someone else and that person said I wouldn’t be able to get any refund back"

"They booked a trip for me and the flights were messed up and they never answered my calls"

"It's almost as if they know you're calling to cancel a trip. I have called over the span of 3 days and have been on hold each day for at least 2 hours. Very confused as to why I can never speak to someone. DO BETTER!"

"Booked my trip a year in advance, had to find out from googling that some of the activities that were planned were cancelled due to covid. Tried calling, emailing, instant messaging on the website to get my trip refunded, no answer. Finally days later I got lucky and someone answered. They told me that I'd have to pay a fee and the representative Lara lied to me about having sent an email the previous day. Never received an email from them but always receive their payment emails (conveniently). Was charged a fee of $450 to get money money back even though I paid for travel insurance. God knows if I didn't have that I probably wouldn't have got any money back. Horrible service and unresponsive don't even bother. "

"This is the worst company to book with. We booked the trip for the Canada Trip to the Banffs and they continued to push it back further and further. I decided to just cancel it and get a refund. They charged me 579 for cancelling when I never cancelled anything. The trip never happened and THEY CONTINUE TO CANCEL IT. That's a lot of money to lose. They did not try to work with me at all and I purchased travel protection for this exact moment! Don't even waste your money on it.

Don't use them. Trust. Do NOT USE these filthy, criminal people. "

"I booked the ultimate Europe trip and just got an email saying they are canceling it. So I call and ask for my money back since I got travel insurance I figured they would keep that and refund the rest. THEY CHARGED $450 for “canceling.” I’m not the one who canceled they did. Do NOT book this company. They are liars and scammers. "