"No complaint. The product I ordered was shipped next day with a tracking number. Item arrived new as said."

"On Hold for 30 minutes, I called as soon as they opened, then the guy was a JERK!They would not send return info like they said they did. It took 3 more calls around 30-40 min. each to talk to someone,to try and clear up the issue.They did refund but what a pain. Go somewhere else if you can."

"I ordered from this website without checking out their ratings! BIG MISTAKE! I would not recommend this company to my worste enemy to purchase absoluetly anything!
I needed my shipment before the weekend and with 3-4 day shipping, usually not a problem when ordering first thing Monday morning. I called on Thursday afternoon and they were still reviewing the order and it hasn't even made it to the shipping stage. After asking the customer service rep. if this was standard practice, he said "we've been in business for 15 years! how old are you anyway???" WTF? Does it matter how old I am? These people are rude and once I requested to speak to management, I was placed on hold for 30 minutes before I gave up...WOW! Horrible company and I would never purchase from this 'joke' of a company.
"

"Delivery promised in 7-10 days, took 16. Spent 30 minutes on hold for cust, service without success. Web site non functional for contact or tracking. After 10 days I was unsure if anything was happening. Unable to contact company in any form. Installed other antennae and have the one ordered sitting unused. Very, very bad online purchase experience."

"payment returned for umatching address, payed through paypal & everything was perfect. item delivered in 2 days by fedex. tracking e-mailed. perfect transaction"

"Non-existent customer service. Called to get a return authorization and was on hold for over 30 minutes before I talked to someone. Then they didn't seem to care about why I was returning the product. Got email with return authorization number and that it would cost me $25 for each item as an inspection fee plus shipping. That's nearly half the purchase price! Called back to complain and have been on hold for Customer Service now for 54 minutes and hanging up. Would not do business with them again."

"This is my first ever unsatisfied online order. I've been ordering from many different online stores since 2000. Here's why I am unsatisfied:
-More than one month to ship item to my home.
-No offer to refund shipping costs.
-Was told order was shipped/reshipped three times.


Here is a message history between myself, ERWINCOMP.COM, UPS, and FedEx:

________________________________________
From ERWINCOMP.COM (****@****) on 5 Mar 2009 10:49 AM:
This e-mail is to confirm that your order has been shipped. The following items have been shipped to: (address omitted) using Standard Delivery (7-9 Business Days).

Name Code Qty Each Options
--------------------------------------------------------
Audiovox Terk HDTVa HDTVA 1 39.95
Amplified Directional
Indoor HDTV Antenna

Subtotal 39.95
Shipping 10.95
Tax 0.00
Total 50.90

________________________________________
To ERWINCOMP.COM (****@****) on 21 Mar 2009 1:18 AM:
According to the UPS tracking information, this shipment has yet to be picked up and is still in "Manifest Pickup" status. It has now been 11 business days since your notification that the "order has been shipped". The item was in stock when the order was placed and is still in stock today. What is the true status of this order?

________________________________________
From ERWINCOMP.COM (****@****) on 21 Mar 2009 11:32 AM:
We understand that you have not yet received your order. The tracking number received means it was shipped from our warehouse. Unfortunately, the tracking number does not seem to be working. We have started a trace on this package for you. If they can not locate your order, they will reship your order again. We apologize for any inconvenience this may have caused.

________________________________________
To UPS.COM (****@****) on 23 Mar 2009 4:35 PM:
I was told by ERWINCOMP.COM (shipper) that the package has been "shipped from [their] warehouse" and that they cannot provide a status for this shipment because "the tracking number does not seem to be working". Can you please tell me the status of this? It has been well over 10 business days since the date of shipment.

________________________________________
From UPS.COM (****@****) on 24 Mar 2009 12:07 AM:
Thank you for your tracking inquiry. Our records indicate that billing information was received for this tracking number on 03/05/09. However, our system does not show that this package was physically picked up from the shipper's location. To verify that your package was shipped as scheduled, please contact your shipper.

________________________________________
To ERWINCOMP.COM (****@****) on 6 Apr 2009 12:18 PM:
It has been 21 business days (about a month) since the date of this order on March 5 and 11 business days since you have started a package trace on March 21, when you have said that "[i]f they can not locate your order, they will reship your order again". Since the order was reshipped, it should have arrived here by now. One month for shipping this small order is not acceptable for the $10.95 shipping charge that I have paid. What is the true status of this order and when is the shipment expected to arrive here?

________________________________________
From ERWINCOMP.COM (****@****) on 7 Apr 2009 1:57 PM:
We sincerely apologize for the delay in your order. Your order has been reshipped today. You will receive your order in 2-3 business days.

________________________________________
From FEDEX.COM (****@****) on Apr 9 2009 1:26 PM:
Our records indicate that the following shipment has been delivered:
Invoice number: (omitted)
Purchase order number: (omitted)
Ship (P/U) date: Apr 7, 2009
Delivery date: Apr 9, 2009 1:24 PM
Service type: FedEx Ground
Packaging type: Package
Number of pieces: 1
Weight: 5.00 lb."

"The item I received is not what I expected. I wanted a case for my Sandisk Sansa E250. I received a case for a M200. When I attempted to resolve the issue they resulted in insults and name calling. Very disappointing and I am still stuck with a product I cannot use they they still have my money.

The following is the email dialoge between myself and the sales team at ERWINCOMP (Erwin Computers, erwincomp.com).
________________________________________
Andrew Anderson
Thu, Aug 7, 2008 at 6:47 AM
To: ****@****
Sir or Ma'am,

This is my third email inquiring about the status of my return. I am requesting that this email be forwarded to your customer service supervisor. If such a position does not exist please forward to your sales supervisor. At this point I will assume that it is the businesses intent to not address my concerns in hopes that I will simply give up. It does not appear that that this is regular practice since ERWINCOMP Inc. does nto have many complaint with the BBB.

Regardless of what has caused the reply to my inquiries to be delayed I would appreciate a promt response. I can be reached via phone at ***-***-****.
________________________________________
ERWINCOMP (Erwin Computers, erwincomp.com)
Sales Team Thu, Aug 7, 2008 at 10:58 AM
To: Andrew Anderson
Andrew,

After further research, we have determined that the image listed on our website is not even remotely CLEAR enough to determine an exact model. Images that are posted on our website may be similar or close to the actual device. Furthermore, you should not be making your purchase based on the picture alone. However, it is CLEAR that our product description and title of the product are 100% correct. Unfortunately, we will not be able to issue a return authorization based on what you have presented. If you have any further questions, please call ***-***-**** for assistance.

Sales Team
ERWINCOMP.COM
________________________________________
Andrew Anderson
Thu, Aug 7, 2008 at 2:39 PM
To: Sales Team
Sir or Ma'am,

I agree the pictures are not that clear. They are clear enough though that if you are familiar with the product and know what your MP3 player looks like you can easily tell whether or not it is the product in the picture. I have attached product pictures of both an e200 and the M250 so you can see the clear difference.

As already mentioned the product was misrepresented on the ERWINCOMP website and I in good faith ordered the Sansa e200 case for my Sansa e250 MP3 player. I am not contesting the provided product description. As we can both agree, the product description was accurate. That does not change the fact that the provided product photo was deceptive and did not accurately misrepresents the product provided to me.

It amazes me that ERWINCOMPs stance on this issue is that the customer should not use the product photo that ERWINCOMP provides to identify a product. This deception and further failure to remedy the situation is not acceptable. I will be filing a complaint with the Fair Trade Comission and the Better Business Bureau and contacting the New Jersey Division of Consumer Affairs, E-Commerce Investigative Unit.

It is unfortunate for us both that we where not able to reach a resolution to this issue on our own.

________________________________________
ERWINCOMP (Erwin Computers, erwincomp.com)
ales Team Thu, Aug 7, 2008 at 3:06 PM
To: Andrew Anderson
Are you saying that you are not at fault in any way in this case, and we are the one who is to blame for you making the incorrect purchase? Based on what you are saying, it's safe to assume that you:

1. are not able to read because you only look at images when finalizing a purchase.

2. carefully make purchasing decisions based solely on pictures, without even looking at the price or what the product is. Therefore, it could be a doll or a cat, as long as the picture fits your criteria, then that's the item you really wanted.

3. do not bother to read a merchant's return policies because your initial request was already past the 30 day return period. Forget this one because you don't read.
________________________________________
Andrew Anderson
Thu, Aug 7, 2008 at 3:19 PM
To: Sales Team
Sir or Ma'am,

I have hope that through the use of the mediation we will be able to reach a more acceptable resolution.

Are you willing to offer your name or employee ID number? There is a place for that on the FTC and BBB forms?

Thank you again for your time.
-------------------------------------------------------------------------------
ERWINCOMP (Erwin Computers, erwincomp.com)
Sales Team Thu, Aug 7, 2008 at 3:42 PM
To: Andrew Anderson
So you can read after all. Great, thanks for proving our point.
"

"Tried to buy a Garmin SD card from this company. They were unable to match my credit card billing address (which was correct). But instead of notifying me immediately, they canceled my order and didn't notify me for three day. The notification was an email from Google Checkout (which I hadn't used to checkout, obviously). Needless to say, I wasn't able to get the card in time for my trip, and when I called to complain, the customer service was completely unconcerned and even rude. The person I spoke with said that there "absolutely" was a problem with my card's billing address. However, another order I placed with another company the same day on the same card was confirmed with no issue. I asked to speak with his supervisor and was placed on hold for 30 minutes. I didn't hang up, and when the representative finally picked the phone back up, he said he would have to get a supervisor to call me, which never happened (surprise). I can't recommend this company because of their automated, untimely approach to handling any credit card order that has an issue in their system, and because of their arrogant dismissiveness toward customers who contact them directly with a complaint."

"I guess if I had taken the time to read others' dissatisfied reviews of ERWINCOMP.COM, I might have thought twice about ordering from them. I took a chance and wasn't disappointed. I ordered an Oregon Scientific AW131 wireless barbecue/meat thermometer. Within 4 days I had received my order and so far I'm very happy with the product. Email ordering and subsequent shipping communication appeared very quickly and I was able to trace my purchase through UPS tracking. All in all, I had a very good buying experience."

"The best internet experience I have ever had dealing with an internet company. Excellent service, got it right the first time. I ordered a Garmin GPSMAP 60cx one day and the next morning, Brown showed up at my door with the package. Great shopping experience. 5 stars"

"I ordered a product from this company (order# 132902) and specifically paid for UPS 2Day delivery (an extra $8). Unfortunetly, they sent the package GROUND. When confronted with this, they refused to refund me the extra $8.00 that the UPS 2Day service cost. When I explained to them that I would only authorize AMEX to pay my total plus ground shipping, they cancelled my order and had it shipped back to them. So far, I have not received any refund on my credit card for the product and shipping.

Basically, this company is committing fraud. Telling customers they can pay for better delivery options; but then not following through with the correct shipping that was paid for.

"

"I ordered from ERWINCOMP.COM because they had a decently low price for MicroSD card. After a few days went by they informed my that my packaged was shipped. I was pleased at this fact, yet when I looked a little closer it was shipped via USPS and not UPS which I payed for. When I realized this I sent an e-mail to ERWINCOMP.COM and they informed my that if I wasn't pleased with their shipment method that I could just refuse the package when it came. No apologies no offers to make it up, just pure rudeness."

"One great experience... great price, great communication, superfast delivery. Nothing could be improved. I'd buy from Erwincomp again and again."

"Ordered a Motorola Cable amplifier, and it arrived 10 days later without a hitch. Would order again. Decent followup via email from them as well. "