"I ordered two things from this online store on June 12, 2008 a Thursday. The order was "processed" a little over 24 hours later and the product was on its way to me.
The two items I ordered (Swap Magic 3.6 and a Playstation 2 Flip-top cover) arrived on June 16, 2008, a Monday.
I chose USPS Priority shipping which takes around 2-3 days to get to the destination. So taking into account the time it takes for them to process my order, I would say that I am very satisfied.
Everything arrived on time, the items I got were correct, and I would definitely buy from this store again."
"Will NEVER buy from this store again.
Not only did they send me the wrong item, it has been over a MONTH since the order, and I have yet to receive the correct item."
"I was able to find an old xbox game (NHL Hitz 20-03) at a great price on this site. And to my surprise, the shipping costs to Canada were very, very cheap. The rest of the transaction went smoothly from paying with PayPal to receiving the package 7 business days later. Thanks!"
"I live in Australia, and this is one of the few sites out there that don't completely rip us off on shipping. Bought some games and a book. Transaction went smoothly though customer service was kind of slow, taking some days to reply to an inquiry - though they did manage to answer my question. Total time between placing the order and receiving it was around 2 weeks which is pretty good considering my location. Games arrived in perfect condition but the (hardcover) book looked slightly battered. Overall I'm satisfied and would shop here again."
"Excellent and smooth transaction for my trade ins.
I succesfully valued and traded in several older games (NES and Gameboy), shipped them within a day and after eStarland recieved them, was promptly given my full credit value the next day. My account balance is more than I expected as well, so I am very pleased. "
"I purchased a couple games on eStarland.com on Saturday, June 9. I found that the website's interface was quite easy to follow. Payment was made through a simple Paypal transaction. The games were promptly shipped out on Monday, June 11 and a courtesy email was sent out to me letting me know that my items were on the way. The games arrived exactly two weeks later (which I consider to be a very reasonable amount of time to ship from the USA to Canada). Both games were in immaculate condition.
I'm very pleased with everything about eStarland.com. It was a simple, pleasant, and convenient transaction. "
"Did a trade-in, made sure all items where in the box before being shipped. Later I find out that they say that they could not find 3 items. I try to get my full trade-in value, $271 but they say I can't and only will give me $189 or so, the $271 doesn't even include my "missing" items so I don't get it. They are crooks who take %30 of all trade-in orders value. Customer service is almost always unable to fix my problem, same with emails. I hope to resolve this with another email/call or I am contacting the BBB.
I am done with this store. After 1 year and a half of shopping there."
"The WORST company EVER! They are the BIGGEST CROOKS! I had sent out an XBOX 360 that is practically BRAND NEW! They tried calling me and telling me that it does not work sometimes, so they need to fix it, and they need my permission to open it up, and if it does not work, than I get screwed. I was like NO, just send it back to me. They are the biggest LIARS, they were trying to pull a QUICK ONE ON ME! The worst part about it is that they want to charge me $10.00 for shipping it back to me. I can't wait to get the XBOX 360 back, because if the serial number does not match, than they will have serious problems. ***At the end of this all, I get another phone call today from another rep convincing me to just have them fix it, why are they so desperate to fix it? Is it because they CAN'T KEEP THEIR WORD AND GIVE ME MY $300 IN STORE CREDIT? Microsoft offers FREE repairs anyway***"
"been shopping her for a while now and have been completely satisfied with every purchase. not sure about the other reviews ive read those must be isolated incidents for everyone i know that has shopped here has been satisfied. the quality of the items shipped has always been excellent."
"I placed an order online on 10/23/06. Paid with debit card. Money was deducted on 10/24/06. Shipping was 2-3 day priority. Order was considered "in stock". I contacted the company on 10/26/06 to find out why the order was still processing. I was told by "Ken" that it wasn't shipped out but he would ship it out that same day. I should have the order by 10 /30/06. Well, 10/30/06 is now here and still no order. Contacted the company for the 2nd time same day(Via online support). Spoke to "Brad" who told me that the order for some unknown reason had still not been shipped and was told for the second time it will go out in today's mail. Also I should receive an email reguarding this issue. Still no email. and my order is still processing. AVOID this company and save yourself the aggrivation."
"Ordered a statue that was supposed to come with a base, yet the base did not come with the product. I also ordered this item less than a week before it was available for shipment, and it took over 2 weeks from the product's release to get to me. When I informed customer service of the missing part, they wanted me to send the entire item back, after having already paid shipping, to pay it again back to them so they could inspect the product instead of just sending out the missing base. Considering the amount I paid for shipping, the length of time it took for me to get the product, this was just a complete waste of time. I asked them several times to just send the part, and that sending the entire product back would not make sense but they just said that they've never seen a missing part before, and they must inspect it.
Completely worthless support, terrible shipping. Also been waiting on invoice #871542 ordered the same day(7/24) and still haven't recieved it. It was a 4 part order, 3 parts were available on 7/30, and the other has been continually delayed until at least 8/30 now. They will not send out the 3 items until the 4th is in stock which are completely unrelated. Customer service would not help me with this issue either."
"I placed an order for an "instock" and "available for shipping" poster and was immediately notified minutes later that the poster was on preorder. Beyond pathetic!
They took two whole weeks make a simple refund, and it's even after I threaten them."
"Don't buy from these people. They are unreliable and shady people. I sent them my payment of $96.90 about two days after I placed my order and mailed it via priority mail. After about a week and 2 days after I sent them my payment, I asked what was going on with my payment. They had the nerve to tell me they haven't recieved my payment even though I placed a delivery tracker thing on it that confirmed they recieved it 3 days earlier. They then tell me the game isn't in stock even though on the site it said it was in stock and the person I was speaking to copped an attitude when I said "so, you don't even have the game." Stay away from estarland.com. They are shady and crooked people. It took them 3 weeks to get their act together to send me my refund. I called them on 7/26 and they told me they haven't even processed my refund. I had to threaten them with reporting them to the Virginia attorney general for them to send me my refund which I recieved today. The people at Estarland.com are crooked businessmen and should be avoided at all costs. STAY AWAY FROM ESTARLAND.COM IF YOU DON"T WANT TO BE RIPPED OFF!!!!!!!"
"Estarland has a nice wide option of stuff. I got
to buy all the things i wanted, Sega genesis etc.
P.S i have now gotten all my stuff and it works great everything is cleaned and packaged. Best store
EVA"
"This is by far the best online video game store that allows you to do trade ins. Yes, their policy of no scratches is strict. But it assures that when you order a game used, you are getting a like new product. I have done business with them for about 3 years now, have gotten some of my orders next day even though I only pay for normal shipping!!
Do not hesitate to buy from this site, its great!"