"I would highly recommend these fine people if you are in the market for a kick-ass gaming system. In the past I've gone with desktop PCs and built them myself. With the purchase of a laptop, that was not a viable option. I've contacted their support staff many times as I had many questions about which options I should go for. I worked with Steve a lot and he was more than helpful. The computer arrived on time and was more than I could have ever expected. The thing is an absolute beast with the 6th generation Skylake processor and beefy GTX980M (8GB) GPU. Everything worked as expected and they were receptive to last minute changes that I made as well. Their support staff was readily available and I felt comfortable with this purchase. 10/10 would purchase again. "
"Quick shipping and they resolved an issue I had with speed and professionalism. Will order from again!"
"took so much time for delivery"
"Got what we ordered within a few days. The MSI Apache-276 jams! My son loves it but since it's a Christmas present he only got a couple days to play with it to ensure all was well. It was. Now he has to wait for Christmas (mom's mean.)"
"Upgrading any component on a laptop results in paying nearly full price for the item. You're better off just getting a stock laptop and buying the upgrades from newegg and having backup/extra parts.
However, my main dissatisfaction is with customer support. First they have an email support form that apparently isn't connected to anything. After sending 3 emails from it a sales support staff told me "no.... that's what you should use" As if i know this some how. The support staff was very condescending telling me "yes you can" when I insisted i could not cancel my order myself when i didnt see any button where the FAQ said there would be. They also offer pre-order bonuses for offers but frequently improved them without informing or upgrading me forcing me to keep contacting them to get the new bonuses."
"Quick to resolve an RMA issue."
"Fast delivery. Excellent packaging. "
"Good communication and great service, really quick to address doubts or problems."
"I ordered an MSI laptop from them and received it within a couple days after it shipped. They were really helpful and friendly when I spoke with them over the phone. I felt like a valued customer."
"These guys are awesome! Because I was staying in US for a short period of time, they delivered to my hotel in person - on the same day. Great customer service!"
"Speedy lil' mid-range gaming laptop. Very nice, thank you! Five out of five stars. Customer service is perfection, very nice people. "
"AlThough I had lots of trouble with fedex and their awful delivery service. Excaliberpc did a fantastic job and delivered quality as well as helped me redirect my package when fedex refused to work with me. "
"great woman to deal with on the phone"
"Best price and very fast delivery. Thanks."
"Thanks for the gift. I appreciate your fast delivery. "