"Update: I received a call and was told that this was a real web update delay error (it was removed from the website) and I was offered the next higher model at a reasonable price. I did purchase that and it was shipped very promptly and received it exactly as stated (Brand New), without any problems. Thanks.
------------------------------------------------
This is a Bait and Switch Operation.

Saw the ad for a Sony Laptop at a very good price and placed the order. Got Email confirmation, but later received a call from the store that it is no longer in stock; but they had a higher priced model and I can order that instead.

Several others have had the same experience. I am taking the time to complain so that others don't have to go through this.

"

"Having ADD and NOT BEING a Born Organized Person, I wanted to try an electronic personal organizer at a fairly reasonable entry price for a newbie . . . The trillion piles of paperwork with scribbled notes was just not getting it . . .After studying several websites and being attracted by the format and buyer feedback, I decided to do business with Eagle Computer Systems . . . The Zire 31 PDA was delivered in a timely fashion in a safe, neat package . . . I called the company with questions about the product . . . A gentleman handled this for me very patiently and professionally . . . As a result, I have confidence in the products and the customer satisfaction that this company promotes . . . I will absolutely do business with them again . . . Summer Simmons "

"Orders went well, product came as spec’d, tracking was helpful. Good experience!"

"My order experience with Eagle Computer was excellent -- they did a good job at keeping me informed of order status, the refurbished ThinkPad arrived in a reasonable time and works fine, and best of all the price was a killer deal!
"

"Quick shipping. Product in excellent condition exactly as described."

"This transaction with Eagle Computer was excellent. I was surprised that they had this item at such a low price. I placed my order and it arrived within a week. I got exactly what I ordered and it was just as described.
This was a positive experience and I will continue to keep Eagle Computer as a favorite online store."

"We purchased a laptop from SaveAtEagle.com only to begin an onslaught of troubles. The first product wasn't the product ordered. Which happens, so we sent it back. The next product didn't work, so we sent it back. They told us that they had sent another one on accident and we should be receiving a replacement shortly. Well, they 'fixed' the accident and sent it back to them before it was delivered. Finally, after a week or so, we inquired as to when we would be receiving a replacement. They emailed back saying they appologize but there none of the laptops in stock. Which was complete B.S. since they had accidently shipped us an extra one the week before. After numberous troubles getting ahold of the service department, and at least an hour of negotiations on the phone, they found one in another wearhouse and we are to receive it sometime next week. Hopefully it's not the one we had sent back for being defective. With SaveAtEagle.com, the ends do not meet the means, in which the slight price reduction is definitely not worth the trouble. I'm not saying that SaveAtEagle.com should be shut down, but you should ask yourself, if saving a few extra bucks is worth over a month of your time?"

"this time, i received the correct product very quickly"

"Product came in a timely manner, all works good, no complaints, would buy from them again."

"Very fast shipping, and the merchandise came in perfect condition."

"I've bought Creative Labs AUDIGY2 ZS PCI Sound Card Sound Blaster. Eagle Computer had the best price at that time."

"Eagle Computers is TERRIFIC. I have been the hi-touch, hi-demand, obnoxious customer from hell and they have definitely come through for me! Their customer service on the phone is unparalleled: get this, they actually pick up the phone. And they're knowledgeable, helpful, and friendly. I got a great machine for a fantastic price, and the shipping/order process is very timely. The only thing I would say is that their website is a bit hard to navigate - you need to know beforehand exactly what you want and what you're ordering. I definitely recommend Eagle. "

"The "refurbished" Gateway laptop came quickly, however as soon as we opened the box we were dismayed. The case was heavily marked, scratched and even cracked. When we opened it we discovered a display that was scratched, and upon turning it on we found several dead spots on the screen, the color was poor and reading the screen was difficult. The fan was very noisy and erratic. The computer froze up with "Windows is shutting down" on the screen. There was no owner's manual or instructions. We would not buy this computer at any price. On Mon. I called customer service and left a voice mail message. On Tues. I e-mailed service. I got an email back saying that my message had been handed over to "returns" and they might take 24 hours to respond. Today, Wed. I have still had no response about how to return this very much unwanted laptop! "

"Great store, great prices! I've ordered from them before and it was the best price and I got the product in three days with free shipping. All the people I've ever talked to there have been easy to work with and I will definitely order from them again. Just ordered a new ViewSonic LCD Monitor from them and I know when I get it, it'll be great and if it's not, they'll fix it. "

"Received wrong part, returned unused in original packing. Promised full refund, received 85%. Not to get upset over, but Eagle Sales did the lookup, not me. Took 5 calls over 3 days to get an RMA. Hope your luck is better."