"SCAM!! Do not be fooled by the positive reviews. Please read the 81 negative "filtered" reviews on Yelp. If I had to do it over, I would have paid the higher sale price elsewhere to avoid being manipulated and overpromised by such arrogant and disrespectful employees, including the manager.
The price was great, and free shipping was a bonus. Then I got a call for the upgraded, white glove, delivery service, which started at $229 and quickly dropped to just $99 when I originally declined. I was told that the refrigerator would be sent out the next day, for delivery within 5-6 business days, and it would be brought into my home and unpacked (rather than left on the street like regular delivery). I agreed to the upgrade, stressing that the "express" part of the deal was even more important to me than the "in-home delivery." On business day 8 (NOT counting the 4th of July holiday) I was told that the package is ,somewhere in transit", with an expected delivery "sometime next week." Unacceptable! I tried to call and speak to a supervisor, but I was transferred to the wrong number. Also, my $99 upgrade was followed by a $50 insurance fee, which was never mentioned in any conversation. I posted a negative review on this site and within 5 minutes got a call from the manager, who offered to refund the upgraded $99 delivery fee *if* I changed my rating to 5 stars. I did, but after 4 more days I only got a refund of $50 (I paid $150 total for the upgraded service). I did not receive my shipment until business day 13! A total of 19 days after my purchase and "upgraded" delivery.
"
"Good website and selection. Excellent price and very fast delivery. Will definitely use them again."
"I was happy with the price and the shipping. I was not happy to receive a phone call from a salesman that tried to convince me to spend more money on items I did not think I needed. The website also offered free shipping and the salesman tried to get me to buy insurance and spend more money on priority shipping. The time frames that he said the items would be shipped were not the same as the site advertised. "
"Great service, easy to work with. Price for the DCS grill was the lowest price I found by far. East Coast did exactly what they said they would do .... a refreshing change!"
"I recently bought a refrigerator for my new house from East Coast TVs. They had the best price and when I discovered that the refrigerator I had chosen was on backorder at many vendors, East Coast had one and I received it in just a few days. The only hiccup was the extended warranty I purchased. I haven't received the documents yet but they have assured me they are sending promptly."
"Buying my new television with East Coast TVs was convenient and their price couldn't be beat. I recieved my television within a week and the delivery was professional and freindly. They were quick to follow up to insure customer satifaction and that the product was exactly what I was expecting."
"grill came as ordered. Saved $400.00 over local price. Did however get white glove delivery...kind of wasted money. All the truck driver did was open the box. Did not even take off of skid. Oh well live and learn"
"I was very happy with East Coast TV purchase. I got my brand new 3D Samsung Smart TV from them. It arrived on time and with substantial cost savings compared to big box stores. I love the TV and the service.
Thanks East Coast TVs."
"Purchased a 65" Samsung TV from East Coast and am very pleased with the price, quality and support team. Their prices are the best by far! I would definitely buy from them again and plan on recommending them to everyone."
"Extremely quick delivery and they gave me free shipping on my order. I have been lax on doing the review since I hadn't hooked it up to check it out until now. Would definately purchase from them in the future."
"East Coast definitely has the lowest prices. The representatives at EC kept in touch with me and everything went as promised. I was very satisfied and would love to do business with them again!"
"I would not purchase from East Coast TV again because ...
1) East Coast TVs has a no return policy on large TVs. I wish I had checked out their policy before I bought. I prefer to have the option to exchange or return it if I'm not happy with the size or picture quality.
2) The advertising says "Free Shipping" but when I called to purchase I was told that free shipping would take three weeks to a month. To get it delivered in a week I would have to pay $120. I was caught off guard and said ok but it felt like bait and switch to me and the low advertised price was not so low.
3) I was told there would be an additional 1% charge for insurance. Once again free shipping was not so free. After the sale was complete and I took a calculator to my bill I discovered they had charged me more than double that for insurance. Padding the bill seems dishonest.
4) They added additional shipping charges for the accessories and when I compared the price of the accessories with other on-line stores East Coast TVs was more expensive.
5) I had a very fast talking salesman. I was so uncomfortable when I got off the phone that I called back immediately and said I wasn't happy with the transaction and the salesman said we've already started processing the order so to salvage the sale I'll take $100 off, ok? I started to say, I guess but ... and he hung up. I was left feeling manipulated. I did receive the $100 refund.
6) After my initial review Tony from East Coast TVs called me on July 4th asking if he gave me more money back would I help him out by changing the review. I told him I would update my review but not necessarily change it. He called back weeks later saying he was issuing a refund to cover the overcharges and was making changes to correct the problem, would I please help him out with the review. I guess he was waiting to see if I would change the review first before he issued the refund. The refund never came. "
"I purchased a Weber S-670 BBQ Grill. They had the best price on the internet and substantially lower than the big box stores.The product arrived as scheduled and was exactly what I ordered."
"No problems with the ordering. Shipping took longer than promised. Delivery man called on a Tues and said he would be there the next day. Didnt show up till the following week. other than that no problems with the unit packaging."
"I ordered the Panasonic 60 ST Series Plasma HDTV - TCP60ST60. Cheapest price I could find. The salesman called the next day to verify some information. Delivery came as scheduled. They were in and out in 10 minutes. Great job."