"Great TV at a great price. East Coast TVs was very easy to deal with. Fast and free delivery of my LG 60LA7400. Had to deal with the standard follow-up sales call (to upsell me), but East Coast honored the price even without any add-ons, and upgraded my delivery to white glove for free. Will definitely deal with them again when the time comes."
"Excellent transaction. They went out of their way to make sure I was satisfied with the order."
"While I am very pleased with my Panasonic TV, the low price, and the delivery service, I was left with a bad aftertaste from the phone call that followed after I placed my on-line order. I felt that the salesman tried to hustle me into a fee for insuring the shipment which is not mentioned anywhere on the website. I declined since the risk is the shipper's."
"What went well:
1. Very good price.
2. Attentive staff person caught a order entry error and phoned to discuss options and get correct make/model selection.
3. Follow-up with customers. They do pay attention to what went well, helping to track orders, and suggestions for improvements.
4. ECTV pays attention to how deliveries are shipped. They found out that some shippers (think the "big guys") have treated packages roughly and caused damage, so ECTV picks shippers who will handle fragile merchandise with care.
Suggest a phone call to ECTV when placing an order to ask for all of the shipping details including estimated delivery dates as these will depend upon the shipping details.
Overall rating -- Would do business with ECTV again!
"
"After numerous searches online I came to find that eastcoasttvs.com had the best price on the TVs I was after. I took the plunge and ordered them via their website and was surprised to a few hours later receive a call from their owner. He stated that I used a coupon code that wasn't eligible for use with a credit card, but he made it up by upgrading the shipping to white-glove service and some additional cables. As far as I'm concerned a business that goes out of their way to accommodate customers (even when the customer makes mistakes) is the way all businesses should act. I will strongly recommend them to friends and family if the opportunity presents itself."
"easy to work with and very informative. delivered as described. overall good experience. would recommend to others."
"They gave a good price and pretty fast delivery. The delivery people were excellent. Overall, great experience."
"I ordered my Samsung 3D TV & 3D DVD player online after a friend of mine recommended East Coast TVs for their excellent prices, selection & free delivery. No sooner did I complete my online order and the manager contacted me to send me a free HDMI cord (but I did upgrade the shipping).
I highly recommend East Coast & already have to everyone who has seen my set up!"
"We found doing business with East Coast TV to be an unusually pleasant experience. We received a phone call from East Coast TV on the evening of the day we ordered a 40" flat HDTV informing us that they had received the order and telling us the delivery date, shipping information and schedule. The TV arrived exactly when we were told it would in good shape. We then received another phone call asking if everything had gone okay and were we happy. This is kind of quick and pleasant service is unusual and very professional. Thank you East Coast TV."
"The ordering process was flawless from purchasing to delivery. Good follow up from customer service during the purchase and after delivery. Easy extended warranty registration. Delivery
service was great.
Thanks "
"All in all my experience with East Coast TVs was an excellent one. Someone from East Coast called me within 24 hours of placing my order to confirm and schedule a delivery time to my convenience. Very knowledgeable of their products and also very helpful to the customers. Also, their prices are way better than any stores out there, even better than Amazon. Highly recommend East Coast TVs."
"The manager and customer service at East Coast TV's were great! Originally I had a slight issue with getting my order processed but they called me to ensure that my order would be taken care of and they treated me very well. After looking around at many different sites they definitely had the best prices and the TV quality is great! I was very happy with the way things were handled by the staff and I will definitely look to do business with East Coast TV's in the future. "
"Ordered a Samsung 55" smart TV which was significantly less expensive here than elsewhere. Held my breath a bit because the review patterns either were great or awful. Sure enough, they did call back and try to up sell some extras but did take no for an answer. This is not my first on line purchase of high end electronics, and this experience is very typical. However, they honored the price, the unit came faster than the 2-3 weeks advertised, it was a US model, the local delivery company was good (the same one that handles amazon deliveries) and unboxed and tested (without the white glove option). Could not have asked for a better purchase experience and I'm certainly willing to listen to a sales pitch in exchange for the savings."
"Good service , good competitive pricing , easy to do business with, will buy again "
"This is the 2nd Weber grill I have purchased from East Coast TVs. BOTH were shipped in a timely fashion and arrived in perfect condition. The company was prompt, efficient and the pricing was the best I could find. I would definitely recommend them again."