"If you are a moderate DIY'er, the Easy Closet system is great. If you are afraid of tools and a small amount of work, hire someone to do it for you.
We designed and ordered a closet after watching the how-to videos and reading independent reviews. The project, from demolition to completion took one day and the results are excellent. If you've done even a few home improvement projects, you can totally handle this product. We couldn't be more pleased."
"Last year (2013) I designed something for my laundry room. The expert (or sales person) at easy closets recommended me to make some changes that I was reluctant to make because I considered that the shelves would not be very stable but went along with his recommendation. A week ago (April 2014) the shelves fell of the wall. When I called they agreed that I needed to have more support and therefore allowed me to go back to my original design because of stability. Now easy closets is charging me for the parts to be replaced and I find this ironic and unfair. I have to also mentioned that I have 3 more closets from easy closets in which I have used my design and they are in perfect shape and standing. So in terms of customer support, I give them a very dissatisfied grade. "
"I imported Easy Closets components for my rental apartments in Bermuda. They are high quality systems that have held up exceptionally well for the past 5 years in our excessively humid environment with no warping or sagging. The finished product exceeded expectations and I would not hesitate to order from the company again. Customer service was helpful thus there was no problem with the order. It's a small price to pay for the perception of luxury and makes it easy to rent our places each time."
"Kudos to EasyClosets.com.
Have you ever wondered what truly exceptional customer service feels like? If you want to experience it first hand, do business with EasyClosets.com. I was initially skeptical about designing and purchasing our master bedroom closet online, but I read quite a few positive reviews from others who had very good experiences with EasyClosets.com. I decided to try them.
The first step was the closet design, all done via their extensive online design tool. It was a little tricky at first, having to download the JAVA software, and get familiar with how the design tool works. The tool lets you try as many designs as you’d like, and saves them so you can come back and work on them when you have time. After my 3rd design iteration, my wife approved, and I was ready to call and order.
This is where things get really good. I called on a Wednesday morning, went over the design with a very helpful and knowledgeable design consultant, placed the order, and received the closet two days later on Friday – unbelievable!! It came in 16 boxes, each clearly labeled with the specific contents. Box number 1 is to be opened first, and it contains a detailed set of clear instructions on how to unpack and take a full inventory, using an included inventory listing to check off against. It took me about 2 hours to get everything open, checked, and sorted. There were no errors, nothing damaged, nothing missing. The most pleasant surprise was the high quality of the hardware, from the steel track to the brushed nickel rods, as well as all the shelving support.
On Saturday, I started following the detailed installation instructions, with no confusion or misunderstandings. The track goes up first, and I was extremely careful to find and use studs for support. The trickiest part of my installation was a 7 foot tall, 14 shelf shoe unit, on a pocket door surface. It took a little extra time to find the studs that would support this very heavy unit, which also had to be cleated for stability. By the end of the day, all the track was up.
On Sunday, I started hanging the verticals and installing the cam(structural) shelves. What a pleasant surprise to have these go in with almost no effort. The European cam hardware could not be easier, or faster, to install.
At one point, though, I realized that one of the verticals should have been finished (i.e. no shelf holes showing through), because the bottom half would be visible when entering the room. I knew I would have to call and get a replacement, and wondered how the post sale experience would be. Well, sure enough, my call was received by a support rep who said “Our goal is perfection”, and immediately sent the replacement part, again 2nd day delivery, at no charge. One more call was required to replace a shelf connector that I had cut incorrectly. Even though I was willing to pay for my mistake, they again insisted on sending a replacement at no charge.
The closet is finished, my wife is happy, and my thanks go to Easyclosets.com for a fantastic experience.
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"I ordered my easycloset through the Costco website, which was running a special at the time of 25% off the order plus free shipping. That really eased the cost burden. The online design tool was excellent, and I received my shipment in good order. It took a few readings of the instructions to understand how it all went together. I followed their advice about taking my time to place the track. That is indeed a crucial step. I was very impressed with how mathematically precise each piece fit together, and the closet looks great. I highly recommend easyclosets."
"Buying from Easy Closets has been one of the most enjoyable experiences of any retailer, online or off, that I've ever had. The website is extremely user-friendly and powerful, and I designed three separate closets to order. I places the order on a Thursday afternoon, and everything showed up (via free UPS shipping) on Monday. Every box (there were 12 of them, totalling more than 300 lbs) was explicitly labeled so that I knew where every part for each closet was.
Installation was a breeze, except for one small problem with one closet due to me not measuring carefully enough. I called them up and they sent me replacement parts to the new measurements free of charge. The replacements arrived the next evening - I was completely shocked at how painless it all was.
Our new closets are perfect. I will absolutely work with them again the next time I need new closets. This is exactly how a retailer should operate. Great prices, quick delivery, and friendly and helpful customer service."
"First experience building closets, so I did a lot of research online since this is a pretty expensive proposition. We were doing our two small walk-in closets in our master bedroom and what sold me about this company was their excellent online planning tool. It's by far the best online tool of all the vendors I looked at. You just need to get and enter accurate dimensions of your closet and then you can start designing your closet. Very intuitive tool (even my wife could use it after 5 mins) and easy to use. It really helps give you a very good idea of what your closet will look like and more importantly it allows you to play with the design so you can find the best configuration.
One thing though, I recommend you call the company after you think you have the design you want. It's good to have a human go over the design to make sure there are no problems that the software model doesn't know about. We did this and the helpful customer service representative pointed out a couple of flaws with our design and provided good suggestions on some fixes. The good thing is that the rep also has access to the same online tool so he can easily show you what designs/changes he makes and vice versa.
Shipping was prompt and the instructions were clear. We were very happy with the quality of the closet. Took us about 2 days total to assemble both closets...lot more work than we were expecting. A couple of the pieces were damaged during shipping, but a quick call to the company and a new part was at my door in a couple of days with no hassle.
Really good experience overall with the company. I would recommend them for the do-it-yourselfers who don't mind assembling things on their own. "
"This was a pretty big-ticket item to purchase without previous experience with the vendor, but we were thrilled. We custom outfitted a walk-in closet with shelves, hanging space, drawers, etc.
We placed the order on a Monday and UPS delivered 21 boxes totaling close to 700 pounds three days later.
Instructions were clear, product was in perfect condition, packaging was thoughtfully protective. We could not have been happier with this company or the product."