"They are CROOKS. Do not buy from them. I ordered a thermo fuse for a kitchenaid gas stove. The electrician did not install it as we discovered it was not the problem. I returned it to Easy Appliance in the original packaging and got $0.00 back. They said it had been used. I am out $83.00 and they have the perfectly good fuse. They cannot be trusted."
"Ordered fridge part on Feb 20th, told it was in stock. They claim a 1.7 day turnaround...
The last 4+ days order status said they were packing. Called yesterday and promised a return call or email, nope.
Called today and told part is out of stock, back ordered until MARCH 30th but still showing five in stock.
Customer service friendly but clueless. Order elsewhere"
"I placed an order for a service manual on January 20th 2018. It is now February 18, 2018. When I placed the order it was in stock. However, upon payment it was placed on backorder. I called several time for updates. They said the manufacturer keep moving the ship dates. I called today the 18th. The representative said I could get it on line for free from a PDF download on Google so I cancelled my order. She coaxed me into cancelling. She lied, you cannot find a free download version of this manual. All other DIY repair companies have this on backorder too. What a lousy representative she should be fired. I will not do business with this company ever. Period. "
"The website was easy to use. They had the best price I could find online and saved $50 on my oven part. I ordered it on a Friday and received it in my rural community on the following Tuesday. I have used they before and had the same experience. I would highly recommend buying your appliance parts from Easy Appliance Parts Canada."
"The good news is they had my part in stock at a decent price. It left the warehouse within 24 hours as they claim.They also claim an average of 1.7 days delivery. Mine took 8 days from somewhere in Texas to Phoenix AZ. Was shipped FedEx Ground. Then it gets handled by the USPS for final delivery. This is so unnecessary these days. I guess I'm too used to Amazon and they're quick shipping methods. They should have just sent it via USPS priority mail and I would have had it much faster. Luckily I wasn't in a critical need. Something to keep in mind if you plan to buy from this company. This experience has left me a bit sour with this company and will not do business with them again."
"Found a trim kit for my stove that showed as in stock on their web site. I ordered it before their 4pm cut off for same day shipping (and even paid a little extra to get it to me sooner). After 72 hrs of no shipping information I called them and was told it was out of stock. So why does your site show in stock? We only update our site on Tuesday's, I was told, and you would have gotten a notice then and we would update our site at that time. It's now Friday and their site still shows as in stock. Waste of time. "
"Ordered a shelf for a LG refrigerator. Web site always said it was in stock. Got an email couple days later that item was back ordered. Talked to a customer rep and was told that items was coming in a few days. Waited 2 more weeks and finally canceled the order after a month of waiting. Item is still shown in stock on the web site."
"I ordered two parts from them, one of which arrived broken. It was clearly broken before they even shipped it, because the broken pieces of plastic were not inside the plastic part bag or the shipping box. Anyway, even though they didn't need or ask for the serial number for my refrigerator when I placed my order, they then refused to take a return without me giving that to them. Of course, I was at work where it wasn't available, and the last thing I need is another task to remember to go hunting around my fridge for a buried serial number. There is obviously absolutely no reason whatsoever that they could possibly need the serial number--the part was the correct one, and they have all of the information about the part, it was just broken. And, again, if they don't need the serial number for the original order, there is no possible basis for needing it for the return. They then argued with me about this round and round. Now that I see all the other terrible reviews about their return service, I'm concerned that they'll never refund my money, with or without that serial number. "
"I'm not sure where all these negative reviews are coming from. I have had nothing but great service from this online supplier. We have an ancient 24" Caloric gas wall oven where the ceramic ignitor died. This store had the ~exact~ part I needed, and at well over half the price of local brick and mortar appliance parts places. If anyone has replaced these you KNOW how fragile they are - I ended up re-ordering to have a spare on-hand ready to go (can you say Holiday Baking Season and oven is down? Not-so-Happy wife, bad life). Anyway, I always got the exact replacement part which was ~super-well~ packed, shipped promptly, and all worked well. Recommended."
"Horrible service. I ordered a small 3 ounce part and paid $6.15 shipping. The item must have been shipped on a slow boat. A week later the item says it is delivered but I have no product. When I call the # the service rep tells me to follow up with the postal service. In no way should I be responsible to follow up with missing items that are not delivered. I told them for that price shipping it should be 2-3 day priority mail. They told me they would create a new order and resend the part after I checked with the postal service. Now we are looking at a 3 week time frame before I can use my dryer again. If I knew the hassle I was getting into I would have went to the local shop and picked up the part myself. Save your money, time and aggrevation. The service is horrible and make you the bad guy telling you to look around your property the postal service puts things in obscure locations. I am not sure what kind of mailmen they have but mine uses the mailbox. Needless to say there is no package around my porch or grass or lawn anywhere. Stay away from this place."
"Returned two items because they shipped it late and did not need it anymore. Have not received the refund for over 2 months. Crooks. Don't buy from this seller."
"Ordered a part for my dryer. Was wrong part. Not their fault, except no picture showing the part. Should not have ordered without seeing a picture to see if it was really what I needed. Anyway, got a RA number, took it to UPS and sent back Nov 2. UPS tracking shows: Shipped/Billed On:11/02/2017Delivered On: 11/06/2017 9:30 A.M. Delivered To: LOUISVILLE, KY, US.
I called them this evening at 11 PM CST and talked to Charlene. She stated refunds "usually take 7-10 days due to lots of returns." I explained that this was not acceptable. With electronic billings charges and refunds should at best be max 48 hours.
Will not buy from this company again. "
"I ordered replacement burners for my cooktop, received promptly, however, they did not fit. I contacted EasyAppliance only to be told that they need the serial number of the cooktop to authorize a return. I didn't need the serial number to order, why to return. The serial number is under the cooktop and there is a drawer that cannot be removed, so I can't get the serial number. After 3 weeks of emails, they told me I cannot return without giving them the serial number. I am not going to disconnect my gas cooktop to pull it out for $100. worth of parts. DO NOT BUY FROM THEM. "
"I ordered two parts for my clothes dryer. I then realized that I didn't need one of them and got authorization from them to return it for a full refund minus shipping. I received an email from them entitled "Your Refund from EasyApplianceParts.com " and filed it away. Only when the refund failed to appear on my credit card statement did I contact them and discover they had rejected my return because they claimed the part had been installed. The part was never installed and I returned it to them in the same packaging it was sent to me in. I called them and after four days (and a second call) they finally got back to me to tell me I should seek a refund from the shipper. Good luck with that at this point. Thanks to their misleadingly titled email and the delay it caused the part and packaging have been disposed of (supposedly) so I doubt if I'll get any satisfaction from the shipper. So now I've spent money on the part, spent money on having it shipped to me, spent money on shipping it back, and I have no part and no money. I will not be doing business with these people again."
"It has been over one month since we ordered a simple tray for a refrigerator. No word from them at all for two weeks. Website NEVER had update about what was going on. When I finally received a reply they now stated that this is a "special order" which could take 10-15 days. That window has passed and they now infer it is the fault of the "local distributor", who or whatever that is.
They charged me for order as soon as it was placed, so they have been sitting on my money for over a month.
Emails from them are full of platitudes but no useful information. Worse company I have done business with in awhile."