"Our experience with the easy clocking support staff (Chris) was very pleasant. We get knowledgeable support and quick solutions to any issues we have. "

"Great service! The staff is very helpful and has addressed any problem I have encountered in a quick, timely manner."

"Check who you are buying from and research the product before you buy. Not much more powerful than a conventional time clock system. The EC500 looks good at first, but when you get down to it, the user interface is NOT user friendly. Poorly laid out menu system, and false advertising on the scanner's ability to even scan through latex gloves. The capacitive touch pad has poor ability to register when you press a button. The advanced software is complicated beyond reason. It seams like options and features were added on the fly. You constantly have to switch views to make changes. Functions that are seemingly related are located on separate screens. The program is glitchy and crashes. Worst of all besides all this is the customer service. No greeting when your call is answered. You always have to ask for the name of the person you are speaking to. They all answer the phone with this sigh/pant like as if you are bothering them with your phone call. When I sent my purchase back for a return with the 30 day money back guarantee period I was given an RMA number with ease. But, after they received the item I have not heard from them. There was no confirmation they received the item back, I had to check with the courier. Then, there was no refund for 1, 2, 3 weeks. After numerous calls each of which ended with "You will see the refund posted to your account withing 2-3 business days" they started transferring my calls to voice mail. It is now officially 4 weeks since they received the unit, 5 since my RMA number was issued and no word. I am forced to file a claim with my credit card for full purchase amount, let a collection agency deal with these clowns/thieves. Easy Clocking - please don't bother replying to this, there is nothing more you can say to alleviate this case.

Update: 7-19-13 Return finally complete, after a bumpy road all is good now with my 30-day money back RMA. Thank you to Miguel for for personally taking ownership of my case and sorting out the confusion."

"Would like to have provision to add the customer logo. Independent SDK also required"

"Shipping is incredibly costly for what you get. Ordered rfid cards and I had to purchase more than I needed just to feel like I wasn't getting totally ripped off."

"Ernesto, Mark, Carlos, and Miguel are by far the best support team for any product I have ever needed support for. They are thoroughly knowledgable, efficient, and courteous to the utmost degree. As much as I detest having to resolve technical difficulties over the phone and online concerning electric merchandise, these gentlemen each made the process rather pleasant and quick. Please recognize Ernesto, Mark, Carlos, and Miguel as a valuable asset to your team."

"i used excel to calculate time manually before, wasted lots of time on it! We got easy clocking and it is a great timesaver! It helps to fit your time tracking needs best. Assigning shifts to employees help save lots of money-5-10 min every day/every employee ad up to $$$$. They have videos on youtube to help you with learning how to use, it is pretty easy, and they got live chat on their website. Thechnical support guy was helpful and friendly. One note: your free 30 day trial starts from time you register the clock. make sure you take advantage of it as it is very helpful. good product"

"So far, easy clocking has been very beneficial in processing our companies payroll in a timely fashion. The customer support is very knowledgeable and friendly. I would definitely recommend this system to anyone looking for an improved method of processing payroll."

"Easy clocking is a very essential tool to our day to day operation. It has help us reduce our cost of waste hours of physical attendance tracking."

"We have an older model timekeeper and the staff at easy clocking has been very helpful in our troubleshooting process."

"The tech support was very knowledgeable about the problem that we were haveing with the key fob that was not working. It turns out that it was bad. ordered 3 new ones two to have as backup for the others just in case they go out. Talked to the salesman, he was surprised that 1 went out before it is even a year old. "

"Have had for almost a year and it has worked great for monitoring worked hours at the office."

"1. The report would be easier to read if all four punches per day were on one line. (our other time clock was easy to read.)
2. The report should indicate the shift number next to the employee.
3. User should be able to name the Shift and name should be on report next to the employee name.
4. When a report is modified, uer should be able to obtain original punch ins.
5. Manual punch ins should round off.
6. Rep should let you finish a sentence and not talk over user.
7. Support should be free as it was with our previous time clock.
"

"This hardware, software, and tech support is no less than outstanding. Their support staff (Carlos) knows the product and zips you to a solution very quickly.

We've had our unit for approx 3 years with only very minor issues which have always been resolved quickly on the first call."

"BEWARE OF SELLER (EASY CLOCKING)

Customer service is terrible at this company. There were numerous issues that Easy Clocking claimed they would resolve, but failed at. The most important aspect was them not honoring their "30 Day Guarantee Money Back". This whole fiasco started when we first purchased our machine in July 2012. Until now (March 2013) we still have not received a full refund on our items. This is what they state on their website (I am sure it will change shortly after this posting):

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Limited Warranty
Easy Clocking hardware products purchased in the United States are warranted from the initial date of purchase to be free of defects in material and workmanship for a period of one year, provided the product remains unmodified and is operated under normal and proper conditions, with no physical damage.

30 Day Money Back Guarantee
All products purchased directly from Easy Clocking come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from Easy Clocking for a refund minus a 15% restocking fee. All returned items must be in like-new condition, securely packed for shipment in the original box, with all accessories, manuals and or cds included, and sent with a Return Merchandise Authorization (RMA) Number. Please contact our customer service department for a Return Merchandise Authorization Number. RMA Numbers will not be issued on products purchased more than 30 days prior. We will not accept any shipments without a valid RMA number clearly labeled on the outside of the box.

There is a restocking fee associated with all returns with the request of a refund; this is no more than a 15% charge. Shipping fees in this case are non-refundable as well and are to be handled solely by the customer. Defective items are handled on a case-to-case basis. This charge is to cover the processing fees, handling fees, and costs associated with the placement, processing and execution of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer. We strongly request that you certify all shipments and obtain a tracking number, as Easy Clocking is not responsible for shipments previous to acceptance and arrival at our offices.

Products that have not been purchased directly from Easy Clocking are subject to the return policies of the reseller or distributor. Please consult with your reseller or distributor concerning its return/refund policies and procedures.

Return Policy

All products purchased directly from Easy Clocking come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from Easy Clocking for a refund minus a 15% restocking fee. All returned items must be in like-new condition, securely packed for shipment in the original box, with all accessories, manuals and or cds included, and sent with a Return Merchandise Authorization (RMA) Number. Please contact our customer service department for a Return Merchandise Authorization Number. RMA Numbers will not be issued on products purchased more than 30 days prior. We will not accept any shipments without a valid RMA number clearly labeled on the outside of the box.

There is a restocking fee associated with all returns with the request of a refund; this is no more than a 15% charge. Shipping fees in this case are non-refundable as well and are to be handled solely by the customer. Defective items are handled on a case-to-case basis. This charge is to cover the processing fees, handling fees, and costs associated with the placement, processing and execution of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer. We strongly request that you certify all shipments and obtain a tracking number, as Easy Clocking is not responsible for shipments previous to acceptance and arrival at our offices.

Products that have not been purchased directly from Easy Clocking are subject to the return policies of the reseller or distributor. Please consult with your reseller or distributor concerning its return/refund policies and procedures.
Damaged or Defective Product Handling
Products that arrived damaged should be refused by the recipient and accepted back by the carrier attempting to make the delivery. If a product that has visible damage is accepted, the recipient and the carrier must document the visible damage in order for a damage claim to be filed. Easy Clocking must be notified within 2 business days of customer receipt of a visibly damaged product, and the product must be saved and kept in the original condition in which it was received. In order to receive a replacement product, the recipient must send to Easy Clocking the following documents, postmarked within 5 business days of receipt of the product: a copy of the damage notification document from the carrier and the signature of the receiver. Follow the written Return Procedures that follow.
Defective on Arrival or Defective Product Returns
Resellers or consumers bear sole responsibility to notify Easy Clocking of any product that they receive that is defective on arrival (e.g., the product has no power). Notification must be made within 5 days of receipt of the product. Easy Clocking requires that all Defective on Arrival products be returned directly for replacement. Defective on Arrival products must be unused and returned in the product’s original state. Follow the written Return Procedures.
Product Acceptance Policy
• All returned product that does not meet the following criteria will not be accepted for refund and will be returned to costumer or reseller.
• No refunds or exchanges will be issued on products that are not directly purchased from Easy Clocking
• Defective on arrival product must be returned unused in it’s original box with all accessories in the packing unused.
• All products returned to Easy Clocking for monetary refunds must have been purchased directly from Easy Clocking, and must be accompanied by a Return Merchandise Authorization (RMA) Number (contact customer service to obtain an RMA Number) and proof of purchase, and be in the original packaging, including all materials pertaining to the product, such as the cables, manuals, power cords, power supplies, software, etc.
• Products must be absent of visible markings, such as pen ink, labels, Velcro, magic marker, stickers, paint, oils and grease, glue, tape, etc.
• Products must be absent of physical damage, such as scratches, cracks, chips, tears, dents, compressions, etc
• All product must have a Return Merchandise Number (RMA)
• After issuance of a valid RMA Number the product must be returned within 10 days or the product will be refused.

Return Procedures
• Contact an Easy Clocking customer service representative to obtain a Return Merchandise Authorization (RMA) Number by calling customer service at ***-***-****.
• The product must be returned within 10 days of receiving the Return Merchandise Authorization (RMA) Include the RMA Number with the returned product. Clearly label the carton with the RMA Number on the Outside. No refunds or replacements will be issued without an RMA number.
• All product returns to Easy Clocking must be accompanied by proof or purchase, such as the original purchase receipt, invoice, copy of order or an emailed version of these confirmations.
• Products must be secured properly for shipping and packed appropriately. When shipping include all accessories, cables, cds, manuals. If you have any questions on packing procedures, please contact customer service for guidelines. Items returned with missing accessories are subject to higher restocking fees.
• Return products purchased from Easy Clocking to the following address:

Easy Clocking Returns
3426 West 84th Street, Suite 102
Hialeah Gardens, FL 33018
Tel ***-***-****
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We first purchased our time card machine in July 2012. We had been working with their Support Team (who I might add are extremely unfriendly) on issues regarding the hardware and software on numerous occasions. In terms of the hardware, the EC500 internal battery had a problem keeping the current date/time on the machine. Every day, the date and time would reset itself leaving the "scheduling" part of the system useless. Support was unable to fix the problem even after sending it back 2 times (over the course of 2 months). Although the fix was free, it cost us shipping and weeks of not having a machine to use. We also made sure that they would honor the initial 30 day period since the machine was experiencing difficulties that were beyond our control. They agreed and extended the initial 30 days. At the same time. we found that their Standard Software was not as robust as we wanted. We had a number of rules we wanted to set and a lady named Priscilla had confirmed that the Advanced Software at $299.99 would be able to do everything we needed. However upon receiving it, we quickly learned it was not able to accomplish much of what she confirmed. We required two rules: vacation days renewed on a person's anniversary and additional days renewed on a separate day...the software could only apply 1 rule and that was it. Realizing they were unable to correct the hardware and the software was not able to apply our policies, we immediately contact them for a refund (which was well within the extended 30 days). Priscilla stated that a full refund would be issued for everything (about $1000) once they received all parts (hardware, accessories, software, etc...). We even confirmed that with her several days later when we called back to double confirm someone had signed and received the hardware/software by FedEx. By then, it was end-September / beg-October. A month passed and we did not see a credit on our charge card. We followed up with emails/calls and everything was pushed to Priscilla. We left messages and emails and nothing was returned. This continued for the next couple of weeks with everyone transferring us to Priscilla and getting her voicemail. Six weeks after returning the unit, we finally got a hold of Priscilla, she said that the refund had been issued and was slated to be returned to us shortly. And upon asking her why she was not responding to our messages and emails, she stated in an irritated tone that, "she gets thousands of emails and she cannot get through everyone at the same time." This was mid-November. We then asked exactly when we would see the refund and she said that the credit card refund would be made by the end of the week (this was the week of November 16). Of course, we waited. And waited. And waited. Thinking it might have been the holidays that delayed it, we waited until beg-December to call and follow up.

When we called beg-December, the same sick cycle started again. Phone calls, emails, messages left for Priscilla, no calls returned. Finally after a week of trying to get a hold of Priscilla (after some maneuvering), she advised that there was a glitch in the system and "many refunds were not issued and that [they] would need to issue a refund check" to us. Hindsight, when she said "many," it should have clued me in already. I was very reluctant to let her go, but decided perhaps there was indeed a glitch. She advised us on December 11 that the refund check would be coming to us in the mail. And thus, we waited. And waited. And waited. Again...thinking it might have been the holidays that delayed it, we waited until after to call and follow up.

The new year finally passed and we were just fed up. Again, the phone calls, emails, messages left for Priscilla were not answered or returned. Everyone was very vague as to Priscilla's position at the company, but I finally caught her in the office on January 7, 2013 and she advised that the check had already been sent out January 2, 2013. When asked about her previous response in December about the check being sent out December 11, she advised that only the owner of the company could sign for checks. So for almost a month I suppose no bills or payments were made by Easy Clocking to utilities or vendors. Uh-huh.

A week later, we finally received a refund, however it was only a partial refund. We were given a refund for the EC500 for the amount of $649.98, but not for the Advanced Software for $299.99. Again, we called Priscilla and that was when she advised us that the Advanced Software was non-refundable even though she told us it was when the software did not perform like how she said it would. She basically advised us at that point that she would check and if a refund was due, we would get a check and if we did not hear from her, then we would not get a refund. We followed up again in a few days and were advised by Jose that all software was now non-refundable because once a license is used, it cannot be redone. He refused to patch us through to Priscilla when we wanted to clear the situation up since she was the one who advised us that everything would be refunded at the time of our return.

As you can see, it is March already and guess what, we have not heard from them. So for all those who are interested in Easy Clocking, BEWARE. You will see both good reviews and bad reviews for them, however I just wanted to share my story to help others make a decision. There are countless other companies out there that provide both the hardware and software for biometric timecards. We finally went with another company and they have been wonderful. The cost is similar to Easy Clocking with lower priced and higher priced models, but most importantly, their Customer Service and Support team have been great. They are willing to walk you through setups step by step and trouble shoot any problem (big or small). You will NOT get this from Easy Clocking. All they care about is selling you the product and that is it. Even when you call for support, the techs sound more condescending than helpful.

But for everyone out there, BEWARE of EASY CLOCKING.


***********UPDATE 04/24/13************

I have since replied back to RMA with the receipts in question. Let's see if I get a reply from them.

***********UPDATE 04/30/13************

Was surprised to receive email from Easy Clocking stating ... "They have since then made an exception to this rule and mailed out a full refund check by mail to your address that we had on file. We hope this resolution suits you well and you kindly revisit your review of your experience of our company. I am very grateful for Easy Clocking's reply and willingness to resolve the matter. I'm also thankful for ResellerRating's help.

***********UPDATE 05/15/13************

Still waiting for check.

***********UPDATE 06/28/13************

Still nothing. Gotta love it sometimes. I'm guessing they have decided not to honor their previous decision.

***********UPDATE 07/12/13************

Received an email from Easy Clocking on July 2 stating that they had sent out the refund and I should have already received it. Waited until after the holidays yet again and still have not received it. It's like Groundhog Day...a sick replay of what happened last time. From the looks of the most recent review though, I suppose I'm not the only one.

***********UPDATE 07/15/13************

Clearly Easy Clocking does not comprehend their own correspondences. Yes, we received a partial refund for the EC500 in January 2013, however I was advised in an April 30, 2013 email that the balance of $299.99 for the Advanced Software would be mailed out. Please see your email dated April 30, 2013. As I do not seem to get responses via email or a human when calling your contact #, would you like me to forward the email to you for reference?"