"I've tried via phone call (holding for 18 minutes), chat, and email to find out about the return process and whether I need to have a return authorization. I haven't heard back from email, I gave up on the phone, and chat wasn't available. I'm still waiting.
"
"The boots were purchased at a BJs Wholesale last month and this month the soles have departed. Guess we paid for just a name and not quality. "
"Having a horrible experience with my online order: an item I ordered has been put on back order 3 times! It's been almost a month since I ordered and it hasn't been shipped yet. Very disappointing.
UPDATE: a week after this review was published, I received an email saying that they weren't able to replenish the inventory and had to cancel my order. Not pleased with this experience at all. "
"That's a good lesson for me: never order for Eddie Bower. I have placed an order via eddiebower.com, they've charged my account but never shipped anything back within one week. Then I've spent two more days trying to contact their customer support via email, phone and messenger. As a result, I've received an email saying my order was cancelled due to some vital data's absence. They cancelled my order without any word written and without returning my funds charged from my account. Status of my order is still "processed" and I still have no my money back (((
Really disappointing"
"I have had three...THREE...successive orders from Eddie Bauer accepted, only to receive notice three weeks later that the item is "no longer in stock" and that they can't ship. Their inventory process must be close to non-existent to provide this level of service. The last time, I called customer service to complain, and they apologized, said they would offer me an additional discount over the sale if their main computer system wasn't down. Whatever... they just lost a long time customer. Don't know what happened to them, but I'll never waste my time on their site again, and suggest anyone reading this avoid the frustration as well."
"Disgusting business practices- I'm going to write an article about it. Any clothing that was out of season they slashed with razors, I saw it with my eyes. Don't buy from them. "
"Do not order from them online! This is the second time I have put an order in, only to tell me the items were cancelled (13 days later) ridiculous! Very unprofessional"
"I used to really like EB but I bought a few items and needed to return one. It has been over 2 months since I sent my return back via Fed Ex. Over 100 dollars waiting to be returned on my card. This is REALLY inconvenient. I will not be ordering from EB again due to this. "
"I was recently at the Downtown Portland Eddie Bauer Store and they had a recent facelift. The Manager Stacia, whom I knew from the Clackamas Town Center Store is their new Manager. The store was clean, well organized and Staff was friendly, willing to help and offering suggestions. I had gone to see Stacia whom was busy training and interviewing, but took time on her break to chat for a few minutes over coffee. Stacia, I am sure knows my closet and size as well as future adventures and keeps in touch with me as well as all her regular customers and keeps all of us in the know of sales and when items come in. Thanks gang, see you soon. "
"Their online shopping is the worst in the business. I placed an order 7 days ago. I used shop runner because I needed my items in a hurry, since I was leaving on vacation in two weeks time. My mistake was in assuming 2 weeks would give plenty of time for "2 day shipping". However it took Eddie Bauer over a week to even process the order, unacceptable. Then come to find out one of the items is no longer in stock. Had I been notified I could have ordered a different color. Now the item is no longer on sale and even if I ordered another color it would not arrive in time. With great services choices like Amazon and REI, I will no longer be purchasing from your company. I have been a loyal gold card member for over 10 years."
"Bought some t-shirts during a sale, great discount. Loved the fit and feel so returned to buy more. Very happy overall, arrived quickly, shipping isnt cheap but kinda negated by the savings always available."
"I was at their Park Royal store, I asked one of the sales person to check the jacket price with the computer, but after five minutes she manually gave me the total price, which was $259 with an additional 40% off. I was sure that something is wrong she could see the price on the computer, so it was strange that she was doing it manually, so I went home and I checked the item online the item was on clearance $179.99 and then 40% off the total was only $107.99. I called to the customer service and I explained the situation and asked for help. I should have taken a screenshot of the page because after I finished my word they changed the item price right in front of me.
They are meant to give the same price as is listed online, and instead of acknowledging any error and offering the price advertised online, they simply changed the price to hide what has happened.
"
"I used to be a huge fan of Eddiebauer.com. The quality used to be great, customer service was fast and responsive, and clothing sizes where consist. Not anymore! Clothing quality has declined significantly, sizing and fit is terrible and prices have gone up a lot. Their customer service and return process is crazy slow. I used the authorized return label to send back most of my items because they didn't fit. It has taken almost 30 days to get the credit for my return! I may have to use them again because there aren't many other places I can get tall sized clothing, but right now I'm not looking forward to future experiences. I will also say their in-store merchandising also ****. "
"I love their jeans yet I would never, ever purchase online from these guys again. Wrong product, not necessarily their fault yet the return process took a month to resolve, which also included staff that are not trained well and so can't help you on the phone. Never ever!"
"I should've looked here before ordering anything from them, but I imagined that as a name brand company they would have their stuff together. They sent me the wrong item; they sent me a shirt instead of a backpack. I immediately put the item back in the mail and indicated I wanted an exchange for the item I actually ordered. That was a week ago and the exchange still hasn't been acknowledged. I get it, they indicate that returns take awhile, deterring you from making them. But you'd think that with their flubb up, they'd work efficiently to remedy this. Instead, they wanted me to place a second order (pay more money) to get the backpack to me sooner. And then, I would pay for shipping on the returned "backpack" aka shirt. That's unbelievable to me. I will wait patiently for the item I actually ordered and give it to the person I intended to gift it to late. I will then, never order from them again."