"My experience online today was fine. I often get conflicting information when I contact customer service with questions."

"I am saddened that they appear to discontinued the boyfriend jeans in the original style and fit. have slim ones now.. and everything seems to be 'destroyed' if I want torn jeans i'll wear my old torn stained ones.. I am buying NEW jeans and don't want any holes/etc."

"The size large y like a medium in one jacket that i bought"

"I am sorry you closed all the stores near me. I am one of those shoppers who likes to look and try on an item i interested in before purchasing."

"the experience was enjoyable and not frustrating as many sires seem to be today. I will definitely recommend this site to my family and friends. My experience overall was EXCELLENT !"

"Good experience on the site. I used to buy a lot more from Eddie Bauer (primarily tops and pants for work and coats and jackets other than thermal coats), but it doesn't seem as though you have as many selections as you used to offer."

"easy to use and check out. Like the chat feature if there are questions or problems."

"The length of the shirt was not given. This is a major issue for tall men."

"I prefer the catalog or store. The online pictures just don't inspire me to make a purchase. Seeing the models in the catalog are more realistic as to how the clothes fit, how to wear them and match them up with other items. More inspiring. The online pictures appear dull to me. I feel like I'm shopping at Ross, which I do not do. I want better quality. All of my clothes come from either Eddie Bauer or LLBesan."

"I love the lifetime guarantee, I need to return some older items."

"I would not discourage someone from shopping Eddie Bauer and the experience on the website has gone well."

"Nice website. You don't have the model day pack I want. Also, on all packs you need to show the interior of the pack so we know haw many pockets and pouches it has inside."

"I was very pleased by the help that I received from your store and the sales man that I was talking to was very helpful."

"I love eddie bauer had friends and myself order a number of items for x-mas bought a total of 8 jackets these last month will continue to shop your product"

"We generally shop at Eddie Bauer in Tilton, NH and rarely leave the store without a purchase. We love your clothes, suitcases, outer wear - in fact everything."