"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"Problem was solved quickly and easily, no complaints!!"
"I thoroughly enjoyed speaking with this team. I have enjoyed the products and the shopping.
Everything about this team and website is top notch. And I’ll make all future purchases with them. And if you haven’t tried the Vibro Flex lady’s you have GOT TO DO SO ASAP "
“Thank you for the amazing review! We're thrilled to hear you’ve had such a great experience with our team and products. ? Your kind words mean the world to us!
We’re so glad you’re loving the Vibro Flex—it’s definitely a favorite! We can’t wait to help you with your future purchases and keep making your shopping experience top-notch.
Thanks again for being part of our Eden Fantasys family! ?”
"I had an amazing experience because of Carmen. They reached out about a product I ordered and went above and beyond to make sure I had the best service out there. I won’t shop anywhere else because of this."
"Goes above and beyond to help ensure you are happy with the entire peocess and if an issue arises, the staff works twice as hard to reaolve any issue and ensure you are happy. "
"Responded same day with an immediate solution to replace a malfunctioning product. Super friendly and super efficient!"
"Needed cust svc help and they got me sorted fast, thanks for the price adjustment, super quick and helpful."
"I was very impressed with the items received in my recent order and found customer service to be very professional and helpful. A great overall experience."
"Received a damaged product and they replaced it no questions asked. Amazing."
"I ordered an item and I wasn’t completely satisfied with it. I contacted the company and they gave me some hints how to make it work as it was supposed to and that didn’t help so they offered me to replace it with any item that I wanted up until that price range Super fast response. I will definitely be dealing with them in the future. "
"I have ordered many times from this store. Recently I had a problem with some items missing from my shipment. I use their chat feature it was resolved quickly and easily. I would easily recommend them, and I’m sure I’ll be making more purchases from them!"
"I've been buying products from Eden Fantasy for years now. They're always awesome. If I ever encounter an issue customer service is very helpful and quick to respond. I recommend all my friends by their products from Eden Fantasy. "
"Bought an item that wasn’t working. Contacted EdenFantasys and they responded very quickly with some troubleshooting that I hoped would work but unfortunately didn’t. They’re sending out a replacement and even expedited shipping. Hope this one works, thank you so much Lars!! "
"I bought a toy a couple of weeks ago and it wasn’t working properly. I emailed Eden and with no issue was sent a replacement which I just received today and is in perfect condition. Thank you so much for being understanding and solving this problem quickly. "
"0 for 2 on the toys. Bought one and it failed in a few weeks. Eden Fantasys replaced it quickly and were very pleasant about it. The second one (same product) failed in a few weeks also. Well, I figured out that the device was not "water proof" as advertised. They gave me a full credit without trying to blame me for the failures of 2 products. Very pleasant people to deal with. And they obviously back up their products. So, now that the issue is mostly likely resolved I will try again. If this 3rd time fails, and I will be very careful about washing it, then it must be a bad product/manufacturer. I would say their customer service is 5 stars."
"I had trouble with shipping due to problems with my email but they really helped me understand what was happening and even gave me a discount!"
A rep from EdenFantasys, EdenFantasysCS, has responded:
“Thank you so much for your kind words! We're thrilled to hear that your problem was resolved quickly and easily. Providing helpful and efficient service is always our goal, and it’s wonderful to know we met your expectations.”