"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"I had a problem with an order and it was handled promptly without issues."
"The butterfly rabbit I bought !! We’re not happy with it"
"Anna at EdenFantasys was top notch , fast and efficient service and advise, I will shop her again, thank you "
"I had a minor issue when placing my order online. The prices had increased on a few of my items. I called customer service and spoke with a lady named Anna. She was extremely helpful fulfilling ny order and adjusting the prices to what I had had. She provided excellent service to me and honestly if it wasn't for her politeness and caring concerns to fulfill my order, I'd not put the purchase through. It's been a couple if not a few years since doing business with Eden Fantasys, but I do see future orders as long as my order comes to me nee undamaged and in perfectly working conditions. Until then, give em a try. They have some amazing offers going in all the time, and for sure an amazing woman on the other end of a phone call Anna! Hope this review reaches those of skepticism. Take care!"
"Easy to call and speak with a human representative. Handled my issue promptly and with great care. Thanks Anna!"
"It was so easy to call and get the help that I needed. It was nice speaking with a human "
"Emailed questions regarding my order and Anna responded right away. Thank you Anna."
"I had an issue with a previous order. The level of customer service I received was absolutely top-notch. Five stars all the way."
"I had the pleasure of working with Anna in customer service. The reason was I had orders two items but one of which never arrived. So, I called and was immediately connected to Anna. Initially she couldn’t find the product in question but her persistence did allow her to track it only to discover it was lost in shipping. This was not a problem as she apologized for the error and confirmed a new item would be expedited to me. Wonderful customer service! "
"I have been ordering for a mom for about 3 months now and at all that time I had one little problem with one product and the customer care got right on it and took care of it they are awesome and we'll get back with you as quick as possible I highly recommend this website"
"I forgot to add my discount code, but Anna added it after the sale, no problem! "
"I had a lady named “anna” and she was super helpful and solved my purchase conflicts!!!"
"For as long as I can remember, I have been using this website.
Where else are you going to find stats on every single product, where you can pare down products based on your preferences in this granular detail? You can refine by the type of material that you're looking for, size, intensity, and many more. It's a very impressive setup that I always use when trying to narrow down what to pick for myself.
I like that the search parameters are so detailed. You can tell that they actually put a lot of effort into assessing each product and recording the details.
I also like the clean and easy to use website layout.
I have learned a lot by reading reviews and watching product introduction videos that they film for the website.
One of the things that I appreciate the most is actually their recycling program. As you evolve and like different things, or toys break, you can always count on Eden Fantasies to have your back. Their recycling program is very easy to use and it frees up space for you to buy more toys!"
"To be honest, I've never had an issue and your site is the only one that I use for these types of purchases. When the topic comes up, I refer my friends to your site as well due to cost, quality, and shipping."
A rep from EdenFantasys, EdenFantasysCS, has responded:
“We apologize for the inconvenience and frustration you experienced while trying to speak with a manager regarding your product issue. Our company values customer satisfaction, and we take your feedback seriously. We understand that you were seeking assistance from a manager, and we regret if our agents' responses seemed evasive.
In situations where a manager is temporarily unavailable, our customer service agents are trained to provide immediate assistance and resolve issues to the best of their abilities. Their intention is to ensure that your concerns are addressed promptly and effectively. However, we acknowledge that it's important for customers to have the option to escalate matters to a higher authority when necessary.
To improve our handling of similar situations in the future, we would like to offer our assistance in addressing your concerns directly. We would be happy to connect you with a manager via private email or arrange a time for a callback from a managerial representative. Please provide us with your contact information, and we will ensure that your issue is given the attention it deserves.
Once again, we apologize for any miscommunication or inconvenience caused! We value your feedback and appreciate the opportunity to rectify the situation.”