"Bought an item that wasn’t working. Contacted EdenFantasys and they responded very quickly with some troubleshooting that I hoped would work but unfortunately didn’t. They’re sending out a replacement and even expedited shipping. Hope this one works, thank you so much Lars!! "

"I bought a toy a couple of weeks ago and it wasn’t working properly. I emailed Eden and with no issue was sent a replacement which I just received today and is in perfect condition. Thank you so much for being understanding and solving this problem quickly. "

"0 for 2 on the toys. Bought one and it failed in a few weeks. Eden Fantasys replaced it quickly and were very pleasant about it. The second one (same product) failed in a few weeks also. Well, I figured out that the device was not "water proof" as advertised. They gave me a full credit without trying to blame me for the failures of 2 products. Very pleasant people to deal with. And they obviously back up their products. So, now that the issue is mostly likely resolved I will try again. If this 3rd time fails, and I will be very careful about washing it, then it must be a bad product/manufacturer. I would say their customer service is 5 stars."

"I had trouble with shipping due to problems with my email but they really helped me understand what was happening and even gave me a discount!"

"very affordable prices i havent recieved my merchandise yet so i will follow up with another review after words"

"I had questions about EdenFantasys product and Anna was quick to acknowledge me and fully answered my questions."

"Anna Got back to me super fast great customer service!"

"Had an issue with FedEx and contacted Eden pharmacy customer service, and they resolve the issue within seconds"

"I experienced a delay (most likely caused by the shipping company) and when i reached out to have the problem resolved representatives from eden were extremely prompt when providing me assistance. They resent the products i ordered at no cost to me. I will most certainly be a repeat customer!"

"Great company customer service!
Everyone that has helped me, Max, Anna, and Carmen were all amazing, provided quick and quality responses, and are exactly what any company would love to have! While EdenFantasys already has great products, the customer service has ensured I will continue to shop there."

"I recently received an order I placed (1 of many I will add), and I thought 1 of the toys was either malfunctioning or broken. This was new to me because I've never had a problem with any product I've bought. So, I went to the chat on the website and Anna was my guide to success! She was very patient with me, explained the toy, what it was supposed to do, how it was supposed to work and even some tips to make it work better. Y'all definitely need to keep her around, especially for people like me who tend to misplace my brain every once in a while. She is kind and, again, very patient. Thank you Anna, you made my day and all the days I can look forward to with my new toy! "

"Eden has wonderful products with a wide variety, and often have very nice sales so everything is affordable. The customer Service team always help me with fast and efficient solutions to any problems, how ever few, I have."

"I unfortunately had an issue with a product that I ordered. I contacted customer service. Spoke with Anna. She was wonderful. The issue was resolved quickly and I was impressed. Thank you!"

"Anna was very helpful in providing guidance and support. Anna resolved my purchase issue effectively. Thank you!"

"Not only do I really love the deals that are on the website and the free gifts, but I also had amazing help from customer service with a mess up on my order that was totally my fault. The problem was quickly fixed and handled amazingly. Highly recommend this company"