"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"Easy to find, contact, and a quick result from Sydney on the support team. "
"Received defective merchandise, contacted Sydney from customer service on a Sunday, received immediate response. Additional information was given and I received complete satisfaction and a new item that was defective. This is a great example on the impact of good/excellent customer service and how it impacts companies and keeps customers coming back. Thanks Syndney for the great service!!!"
"I didn't have my order number and Sydney helped me with checking the status of my order! So kind and sweet, I really appreciated it!"
"Sydney was supper helpful and quick to respond with options regarding my support issue. Great company, great service."
"Problem was solved quickly and easily, no complaints!!"
"I thoroughly enjoyed speaking with this team. I have enjoyed the products and the shopping.
Everything about this team and website is top notch. And I’ll make all future purchases with them. And if you haven’t tried the Vibro Flex lady’s you have GOT TO DO SO ASAP "
“Thank you for the amazing review! We're thrilled to hear you’ve had such a great experience with our team and products. ? Your kind words mean the world to us!
We’re so glad you’re loving the Vibro Flex—it’s definitely a favorite! We can’t wait to help you with your future purchases and keep making your shopping experience top-notch.
Thanks again for being part of our Eden Fantasys family! ?”
"I had an amazing experience because of Carmen. They reached out about a product I ordered and went above and beyond to make sure I had the best service out there. I won’t shop anywhere else because of this."
"Goes above and beyond to help ensure you are happy with the entire peocess and if an issue arises, the staff works twice as hard to reaolve any issue and ensure you are happy. "
"Responded same day with an immediate solution to replace a malfunctioning product. Super friendly and super efficient!"
"Needed cust svc help and they got me sorted fast, thanks for the price adjustment, super quick and helpful."
"I was very impressed with the items received in my recent order and found customer service to be very professional and helpful. A great overall experience."
"Received a damaged product and they replaced it no questions asked. Amazing."
"I ordered an item and I wasn’t completely satisfied with it. I contacted the company and they gave me some hints how to make it work as it was supposed to and that didn’t help so they offered me to replace it with any item that I wanted up until that price range Super fast response. I will definitely be dealing with them in the future. "
"I have ordered many times from this store. Recently I had a problem with some items missing from my shipment. I use their chat feature it was resolved quickly and easily. I would easily recommend them, and I’m sure I’ll be making more purchases from them!"
"I've been buying products from Eden Fantasy for years now. They're always awesome. If I ever encounter an issue customer service is very helpful and quick to respond. I recommend all my friends by their products from Eden Fantasy. "
A rep from EdenFantasys, EdenFantasysCS, has responded:
“Thank you so much for your kind words! We're thrilled to hear that your problem was resolved quickly and easily. Providing helpful and efficient service is always our goal, and it’s wonderful to know we met your expectations.”