"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"Very nice people who help you in the customer service. "
"Huge selection, great prices, and good customer service. Excited to get my goodies in the mail!"
"Fast delivery and Anna in customer support was great. "
"I had a problem with my order, and it was quickly solved, and was satisfied with the result."
"I purchased a wand for my girlfriend several months ago. Last week a button became unresponsive and stopped working altogether. I emailed EdenFantasys and asked if an exchange was possible, despite it being past the initial 30 day exchange policy. Within twenty minutes I got a response offering a free return or store credit (in excess of the original purchase price). Overall, I’m very impressed and more than satisfied with the products and service I’ve received (I’ve place many orders since and all have been great). Customer service is excellent, Swift, knowledgeable, understanding and very professional. Thanks a ton, Peter!
"
"I had an issue with an item that stopped working properly. I contacted a representative and they sent me a replacement. They were very nice and super helpful throughout my inquiry. Great company and wonderful products. "
"At first I loved the merchandise and prices, but it didn't stop there. Edenfantasy has articles, and newsletters that are filled with great reads. But the best part is that they are personable and helpful to any thing that I requested their attention on.
#Love Edenfantasy**"
"I bought an Evolution XL which seems to be a great device. Problem is I'm 83 years old and suffer from ED so I couldn't reach the sweet spots. I contacted Miss Anna at the company and even though I don't qualify for a return she allowed me to return the item and gave me a store credit to purchase a rep[placement. Great folks to do business with. I highly recommend them.
Reuben Richardson
Midland, Texas"
"A few things. First, my package was stolen with 2 new **** toys for me and my partner and I was absolutely gutted. They sent my entire order again free of charge within a week!!! I couldn’t be more satisfied. Used the egg with a new partner when we went to lunch this week...Gave him the remote and my god the intensity of it was amazing!!! Again, totally satisfied "
"Everything is great and as described on the website. I appreciate the discreet shipping! "
"Received my package earlier than expected. Good quality toys. the freebies were a very pleasant bonus :)"
"It's cool that they have those user reviews, great selection and everything as described. "
"I purchased a few toys and received 3 toys as a bonus. The toys were as described online.
I live in Canada and went to pick up my package I was charged $19.90 from customs. Although it does say this on the website I didn’t notice. I contacted EdanFantasys and they gave me a $20.00 credit for a future order."
"I travel a lot, I wanted to make sure my wife had a way to pleasure herself without me. She would be to embarrassed to buy it herself. She has inadvertently mentioned using it while I've been at work a few times. Needless to say, I think its served/serving its purpose."
"I purchased a device that was wonderful until it stopped working a short 2mo after purchase. I emailed them about the malfunction and a couple of short email exchanges later I have a new replacement on the way. "