"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"I had issues with my order. They made sure I was made whole. I recommend them"
"I ordered a product from Edenfantasys which was defective. The representative got back to me quickly and gave me tips on things I could try that might be causing the problem. I tried those things but it did not resolve the problem. Again, she got back to me quickly and let me know they were sending me a new one and to just throw the old one away. No hassles, no sending it back and having to pay postage. I was surprised and impressed with their customer service. That doesn"t happen with very many companies these days. I love Edenfantasys !"
"I was having a billing issue and they immediately reached out to verify if i was the customer who requested product before continuing with payment and shipment. After verifying, everything was confirmed to be shipped out to me shortly. Kind and courteous. Would shop with them ALWAYS!! "
"They have excellent customer service that always reaches out to ensure I’m happy with my experience and products. The site is very easy to navigate with great descriptions and information on all their products. I love coming to Edenfantasys for all my bedroom fun toys. "
"I had ordered something from Edenfantasys that I knew wasn't going to be something amazing, due to the very low price.
It was about what I had expected, so I completed the survey that Eden sends out to make sure that you're satisfied with your purchase.
I answered honestly, but that it really was pretty much what I expected based on the price.
I was contacted by the amazing Melany in customer service, apologizing for my purchase and what could be done to fix things.
I told her that everything was fine, I wasn't unhappy at all.
She again apologized and refunded my money as well as an additional $5 store credit, which is so far above and beyond that I really am surprised.
Thanks to Melany and Edenfantasys for going so far beyond what merchants do these days!
You guys ROCK!
A truly happy customer."
"They will help with any of your questions in a good amount of time and they sell great products I would highly suggest them"
"I've been an Eden Fantasys customer over 5 years now. Every product I've received has met or exceeded expectations. I've always been able to find what I'm looking for and often with many options. In the two cases where there has been a problem with my order, customer service has always responded in less than 24 hrs. In the case where the product was faulty, I was sent another at no extra cost. In the case where an incorrect item was received, they sent the correct one again at no extra cost. Absolutely stellar and highly recommended. "
"Every question was answered fast and thorough. Will be a repeat customer. "
"Customer service was very friendly and helped me to select a product I like. And they gave me extra 5% on top!"
"im just getting in to toys and lube and stuff like that and this is a website to go for everything u need they help u they allway there for you I have to say they are better then any other website out there for one if you don't understand a toy are anything just send a email r even call they be there ever time 24/7 unlike the other ones don't text u back 2 days later "
"EdenFantasy's shipped my package and noticed an error while it was en route. They notified me that it was labeled as missent and stayed in constant contact until the day I received the package. I appreciate the effort they put towards my satisfaction."
"I purchased a product that needed to be charged and the charging cord didn't fit in the unit. I communicated with Lisa at customer service and I sent a photo of the situation, and she told me that she would send out a replacement unit with one-day shipping, no charge. And no need to send back the defective unit. Incredible customer service that would make Nordstroms's proud!
I'll be back, Rick"
"Love this online store, they always accommodate if something goes wrong. Won’t purchase from any other site again. "
"I had some questions about my newest purchase. My emails were answered quickly and thoroughly and thoughtfully. I appreciated it!!"
"Eden rep notified me that my order may have been lost in shipping and set out my order again. I had not even contacted them about the order. My original order arrived a few days later and then the other order arrived a few days after that. I sent back the 2nd order. I was amazed that Eden Customer Service was on top of everything even before I was. Outstanding job!! "