"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"It's cool that they have those user reviews, great selection and everything as described. "
"I purchased a few toys and received 3 toys as a bonus. The toys were as described online.
I live in Canada and went to pick up my package I was charged $19.90 from customs. Although it does say this on the website I didn’t notice. I contacted EdanFantasys and they gave me a $20.00 credit for a future order."
"I travel a lot, I wanted to make sure my wife had a way to pleasure herself without me. She would be to embarrassed to buy it herself. She has inadvertently mentioned using it while I've been at work a few times. Needless to say, I think its served/serving its purpose."
"I purchased a device that was wonderful until it stopped working a short 2mo after purchase. I emailed them about the malfunction and a couple of short email exchanges later I have a new replacement on the way. "
"I just received my goodies today. I did receive 2 items that had issues but I emailed the company and they handled the situation in minutes. Had there been no problems I would have gave them 5 stars. I will be ordering again in the near future!"
"A few things went worng, but the team was quickly to respond, replace my missin and damaged goods, shipping was fast, deals were wonderful!
Thanks will continue to make orders"
" Admittedly a toy broke way sooner than it should have, but within the day of me calling on support, I was troubleshooted with and a replacement was on its way free of charge. Very on-the-level, with a huge variety of products on offer."
"Customer service is fast, awesome, and personal. EdenFantasys is the only place I purchase my toys from (which is a LOT--like foot locker size chest LOL. Shipping is discreet. Lots of choices. Love the free toys that come as a bonus when making purchases of certain $ amounts. I haven't had a negative experience. "
"Had a defective toy. Sent one message and a replacement was on its way. Great job!"
"I had an issue with an order, they responded so nicely and were very accommodating. I love how discreet their shipping is and I do not feel embarrassed ordering from their website. I also received a phone call to confirm it was me making the sale as they respect the identity of the buyer and wanted to make sure there was not any fraud happening - that really impressed me! I feel safe using their website and secure in their products. Very happy with EdenFantasys!"
"Customer service was resposive and effective"
"Pretty fast shipping, every item is as described. Will definitely order from them again!"
"I only spent $55, got free gifts and also free shipping i feel respected as a customer"
"I've spent a considerable amount of money with EF. Almost ALL the items I've purchased were defective in one way or another. I've asked customer service for the contact info for corporate office and they will not give it to me. Everything electric, was defective. I mean everything. Not happy after spending well over $500 with them. I ordered items for my husband and I for our honeymoon..let's just say we were very disappointed with the products. To say the very least"
"One of my toys stopped working within a couple of days and these guys sent out a replacement for me as soon as I let them know about it! Wonderful customer service"