"Grateful that their response was quick and professional, answering my online application within a few days. Their comparison quotes online were easy to read and compare. The representatives were professional, kind and helpful over the phone. I would recommend this way of insurance shopping to my family and friends."
"Wow I needed health insurance and went to E Health insurance and they found the right plan to fit my needs and budget.I even spoke to a live specialist who help me with some important questions. Thanks E Health Insurance. "
"I was directed to ehalthInsurance.com from the UHC Web Site. After reviewing suggested plans I called the service number indicated and spoke with representative Tim White who helped me narrow down my choices. The process was very straight forward and a giant step ahead of the State of Connecticut Exchange process."
“Thank you for taking the time to provide us with your feedback, we are always looking for ways to ensure that we provide a great customer experience.”
"so far I am not real pleased with ehealthinsurance.com"
“Hi jesselbrister,
We apologize for your frustration and would be more than happy to explain the information to you if you would like to call or chat with one of our representatives. We understand that purchasing insurance can be overwhelming, and we will do all that we can to make this process as easy as possible for you.
Thanks,
eHealthInsurance”
"I was very satisfied how easy it was to choose a insurance plan it had all the items I needed ,to make my decision"
“We are pleased that we were able to assist you with your health insurance needs, it is always great to hear from our wonderful customers.”
"I cannot say enough about their customer service.
My aunt has cancer, so we had a LOT of detailed questions about the policy. They knew it inside and out, and so far all is panning out. Saw our doctor on Monday, all bills and co-pays look correct.
Thank God for eHealthInsurance!"
“We are so glad to hear that using our services simplified the process for you. Have a wonderful day!”
"Nice, efficient site. I would do it again if I get a positive outcome."
“Thank you for taking your time to let us know about your experience, have a great day.”
"I am not satisfied, as my family was denied for short term insurance with out an explanation. Very frustrating to go through the whole application process only to be denied with out a reason."
“Hi bluegal2007,
Unfortunately, short term insurance is not guaranteed like the 2014 plans--there are a number of reasons why carriers may decline an application. If you contact our office either by phone or chat, we would be more than happy to assist you further.
Thanks,
eHealthInsurance”
"The website is well organized and user friendly for the most part. When looking over the options, I had to start over several times. There should be a way to highlight and save, even write notes, on the plans most fitting for us. I ran into several questions during the application process that I thought could be easily answered with a help button, I like help buttons to clarify confusing open questions. Is a step child a "child" or "other"? Is the name of the current provider Cobra or Aetna? Is the effective date when the original policy started with previous employer or when the date cobra went into effect? What if one of my dependents did not have coverage previouly because of a beneits election error? CALL Telephone support!! wonderful , friendly, knowledgeable, good listeners, very very helpful!! CALL!! Don't hesitate to CALL! "
“Thank you for taking the time to provide us with your feedback, we are always looking for ways to ensure that we provide a great customer experience. Unfortunately not always are we able to implement all the great ideas we do receive but we ensure to look at the suggestions because as a consumer you know what works well for you. We will forward this on to the appropriate department for future review, thank you again.”
"Very easy application, not redundant like other plan applications. Thank you for peace of mind.
M. Minnoe"
“We are pleased that we were able to assist you with your health insurance needs. Have a nice day!”
"Wonderful experience -- very helpful and user friendly, no long waiting in a queue. I am convinced I got the best possible plan for my needs after talking to a rep."
“Thank you for taking your time to let us know about your experience, have a great day.”
"For the past 7+ years, I have always had a positive experience with eHealthInsurance.com. I've had help by phone and by online chat and have searched the website extensively. I can't say how much I appreciate the clear information and the friendly and competent service. After *trying* to use the state website to no avail and with many problems, I have to say, I am unlikely to ever go anywhere else but eHealthInsurance for my health insurance needs. I wholeheartedly recommend this site."
“Thank you so much for taking time out of your day to provide your feedback, we are happy to help and hope to continue to help you throughout the years.”
"the direction were pretty straight forward. "
“We are so glad to hear that using our services simplified the process for you.”
"Super easy to understand, several companies and their policies all in one place. It wasbesti.surance shopping experience I've ever had."
“We appreciate your feedback it is always great to hear from our wonderful customers.”
"It was easy in overall.
But I wish there was a "Back" button in every stage."
“Thank you for taking the time to provide us with your feedback, we are always looking for ways to ensure that we provide a great customer experience. Unfortunately not always are we able to implement all the great ideas we do receive but we ensure to look at the suggestions because as a consumer you know what works well for you. We will forward this on to the appropriate department for future review, thank you again.”
"I think the web design is easy to use. However I think the product is misleading in terms of cost. The site provides an "Estimated Cost" but there are additional fees at the end that add about $30 extra to the cost. This should be included in the estimate because it misleads customers. They also deliberately add in extra services you might not be aware of (i.e. Teledoc), which you also have to cancel separately, or you will continue to be charged.
Further when you cancel a plan voluntarily charges are still taken out of your credit card each month because you have to tell them you want to cancel Teledoc too (Teledoc is a mandatory service charge). They don't give you your money back because they say you should have read all of the documents. I would imagine a very small percentage of people read the fine print. The site seems set up to mislead in order to make an extra buck.
So good web design but you'll have to cancel the plan and the add on services at the same time (which will likely be unclear until you are charged). It is my personal belief ehealthinsurance is set up to mislead customers by charging more than advertised cost even after the plan is cancelled."
“Hi baaronreed,
We understand your concern and do apologize for the inconvenience. As an agent, we must abide by the insurance companies requests on how to present their products. As such, the information we present is listed in the same manner as it is on the carrier’s site directly. eHealthInsurance does not have any access to billing; however, we do provide instructions and advise that in order to cancel the other products, you must specify so within the cancellation. If you need further assistance, please contact our office and we would be more than happy to assist you.
Thanks,
eHealthInsurance”
A rep from eHealthInsurance.com, eHealthRep, has responded:
“We are pleased that we were able to assist you with your health insurance needs, we appreciate your feedback it is always great to hear from our wonderful customers.”