"LOADED FINE. BUT I WANTED TO MAKE AN ICON ON MY DESK TOP FOR WORD AND NEVER WAS ABLE. HOW DO I DO THAT? I HAVE MADE HUNDREDS OF DESK TOP ICONS AND THIS IS THE FIRST ONE I WAS NOT ABLE TO. "
"Software was smooth install"
"I received a product other than what I ordered. Yes, it's the more expensive version than what I ordered and got it at the same price, BUT I DID NOT WANT IT. I specifically chose the one I did! What I received has apps I don't need and don't want, and they just take up memory space! They also make "Office" more susceptible to invasive external invaders!
Also, the program link caused an improper installation that needed to be repaired, and it took 2 days to get the help to do it!
Then I asked a question about the availability of a program. No reply from them. I asked again. Still the only reply to that second request was an automated request asking if I was answered and if I'm satisfied.
I probably will never buy from them again."
"Great service with trouble-free software installation. Highly recommended. "
"the .exe file will not run. Tried every fix I researched."
"After trouble with downloading Microsoft 365 and not having everything work properly, I got the help I needed!"
"Got on a chat with Joe. Her immediately took over the installation and handled everything flawlessly and promptly. The best customer service I've experience in quite some time."
"Emre helped me install the software. did a great job."
"I have send few emails to request to check it out and resent it to me, however, I still didn't get any response after a month."
"My purchase was great, my only comment is that the website says "Instant Download" and "available for immediate use", but it took about15 min before I received the email with the link to do the download. That was totally fine, but I wasn't aware that'd be the case - I assumed instant & immediate meant, well... just that. I was assisting a person who struggles with technology, and was left sitting there looking like a lost puppy cuz nothing was happening. So I called the help # and right away connected to a rep who told me to wait 15-20 min until my credit card cleared or whatever... and then everything was great. But it would have been helpful if, after the purchase was made, the confirmation stated to wait a few minutes - I'm sure the reps grow weary of repeating that same message over & over to callers like myself."
"Excellent service and software"
"I just got my vision restored to 20/20 in both eyes. My computer didn't have a word processor so I bought this one but I was afraid of an interrupted download.
Much to the joy of myself and associates, that very day I was able attend to some really difficult correspondence and print it by wi-fi to my office computer. Without any instructions. It was absolutely intuitive with good conformity to what I've already learned over the years. Also the best price I've found. If I had some sticky gold stars I'd give you guys however many to would like. No, just kidding. I'd give you five stars."
"A better experience than I had at bestbuy. No issues whatsoever. O problem when I needed a refund from mistakenly duplicating my purchase. I'll be shopping with you in the future "
"Handled my software purchase effectively that conversed in a cordially-mannered service to me as a customer....Thanks"
"I couldn't get the software downloaded from Microsoft. The company refunded the cost of the product."