ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
4.75/5
Shipping & packaging:
4.75/5
Customer service:
4.75/5
Return/Replacement policy:
4.75/5

Verified
5/5

2023-02-24

Matthew great customer service

"Every time I call I get great customer service. Thanks "


Verified
5/5

2023-02-22

A nice time shopping

"It was easy to find everything"


Verified
5/5

2023-02-22

Easy day

"Quick, efficient, and to the point. Amazon pay was handy"


Verified
5/5

2023-02-19

Awesome company, even better products

"Could not be happier with my mech G3-15. Can't wait for the mech kb to arrive. So glad I bought a Elucktronics laptop, no complaints. Runs faster FPS & stays cooler then my buddies gaming laptop & he paid $1k more & has a 3070 compared to my 2070"


Verified
3/5

2023-02-15

Not getting what I really wanted.

"I have been trying to purchase the mech 16 not the 17 and have not been able to do the financing for it and finalize sale. Any other product I try to purchase it ends up being able to process. I have now also lost out on getting it by the end of this month and lost out on getting the memory enhancement upgrade. But, alas , I need a new laptop since my old Lenovo has completely died on me and I can't do my Landscape design rendering anymore. Service has been decent and has tried to rectify the situation but nothing has worked so far. "


Verified
5/5

2023-02-12

yep yep yep

"Have ordered 3 in the past between my husband and I, and we have had excellent service. The hing on both of the first ones we ordered failed, but that was probably 4 years ago.
"


Verified
5/5

2023-02-10

Great phone service. Easy to order a replacement part.

"So I cracked the screen on my Mech-17 (which hasn’t given me a single problem in 3 years of ownership), and Micro Center told me they couldn’t help me replace the screen.

I called Eluktronics, and within two minutes I was talking to an actual human being who was knowledgeable about the product. Didn’t expect that.
"


Verified
4/5

2023-01-28

Missing one KEY element

"They should have had a prompt to tell you what kind of key you wanted, but other than that it was great"


Verified
5/5

2023-01-25

Excellent support!

"Phone was answered immediately. Tech "Mike" ,answered all my questions, and was very professional and corteous."


Verified
5/5

2023-01-24

The support team was friendly, accurate and fast.

"My laptop went down so sent in for servicing so my life was shaken as I use pcs for most of the day every day. To top it off UPS lost my package for a month. So naturally I was sending question after question, they never got annoyed with me, kept monitoring the ups situation, responded to all my queries promptly. I just felt like I mattered which most companies don't do or lose site of. Thanks guys this was my first pc from you guys and I think I'm home "


Verified
4/5

2023-01-20

Good Laptop, One Problem

"I've got an RP-15 and it runs stuff great, but the SSD comes a bit loose from bouncing around in a bag heading to and from class, causing BSODs Unplugging it and plugging it back in fixes the problem, but is tedious."


Verified
5/5

2023-01-17

Great service and great products

"Bought the max17 a few years back it's a great laptop but my 3 year old knocked it over a few times and it stopped charging. I sent it in and they messaged me very quickly letting me know whats wrong with it, and fixed it for a reasonable price!"


Verified
5/5

2023-01-12

FAST REPLY TO REQUEST FOR SERVICE

"Very helpful and good customer service."


Verified
5/5

2022-12-24

CELTS-65111

"You save me money for a similar computer from a different manufacturer. Thank you!! My son has one of your laptops and he loves it! I hope to get the services out of my that he has out of his, Merry Christmas and here is wishing you a Happy and Prosperous 2023! "


Verified
5/5

2023-01-05

Great service and products keep me coming back to them whenever I need a newer system

"I've already order 2 systems from them over the years and they are awesome, will use them again when I get ready to upgrade."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges