"I ordered the gaskets to fix my brake master cylinder leak and got them in 2 days. it was the parts I needed, and I got them fast. Not to mention they were by far cheaper than I had seen them anywhere else"
"Disappointing.
Placed order 7-July, received 10-July, but it was missing 1 of the 2 gaskets I ordered. As instructed in one of the many auto e-mails I received post ordering, I replied to ****@**** 10-July and have yet to receive a response.
I'm not overly concerned because it's a $0.57 part I was shorted, but it's highly unlikely I will be a repeat customer with this establishment."
"My first order was a bit of a fiasco. Recieved the radiator, a belt that does not fit the application (crank-water pump-alternator), and the two hoses.
To help rectify the order, they did send a bolt kit at no charge. The bolts did fit the nut spot-welded to the radiator one way, but still would not fit the other (proper way).
Had to take the radiator to a shop to have the mounting nuts tapped due to a large amount of slag from the spot welding.
Sloppy workmanship on the radiator, their parts department not thoroghly testing the hardware kit, and a belt which is the wrong size is surprizing for a company that boasts 30 years of being in service.
They dont seem to realise that there are other MGB parts vendors out there.
I will not order from here again.
(I am certain that englishparts.com will post a response deflecting their poor customer service and shoddy parts.)"
"I recieved the shipment from englishparts a week after ordering when three days by UPS is typical. Not critical in this case but inconvienient. My main complaint is that I did not recieve all of the items that believed I had ordered. The ad when read by me seemed to clearly indicate that rim strips were included in the purchase price, a good deal, so I ordered from englishparts on this assumption. I did not recieve them with the order. When I contacted customer service they stubbornly refused to see things as I did and refused to ship any more parts for my order. Certainly this will be my last purchase from englishparts as I find their ad deliberately misleading and customer "service" lacking. "
"I placed a small order in May. After the order was placed it took
a little long to hear back from them (5 working days), but they explained they had been trying everywhere, but the part was just
not available. After a substitution was agreed on, the order was shipped and received super quick. From my experience, I would say
you can believe what they say - a new company took over in January (Engels). Part of a car dealership grp with stores in Western Michigan (Kalamazoo, for ex.)and they will try their best to satisfy their customers. "
"Exactly what I ordered, and price was very competitive. Will use and recommend to other MG owners. "
"Very quick receipt and parts are excellent quality. Will use this as source of parts for my cars and pass the web site on to the club members."
"Awesome merchant - knowledgeable staff - we order all we can for our 1974 Jaguar and they have it in stock and ready to ship the same day. They are great !!!!!"
"Parts delivered promptly. Excellent service"
"Not great, the parts I ordered were non-returnable, but don't fit. So it was a $35 experiment that I lost on..."
"Fast helpful service !!!!!!!"
"Hi, I found this company to be very rude,they had awful telephone manors,whilst having a telephone conversation with the director!"
"Smooth transaction. Everything went well. "
"Great!!! Phone contact with a gentleman named Greg was outstanding and he provided excellent service!!"
"Thanks, you had just what I needed!"