"I order from you often but cannot sign up as a member because I do not use the method you want as payment. I think you should expand to allowing credit and debit card users this privilege. Luv the tea though! Thank you."
"it was easy to order. It arrived very quickly. I so appreciate that. Cynthia"
"I love my teapot. The artistry is very vibrant. Also, The English Tea Store made sure I received my teapot quickly. Great Customer Service, beautiful product, and quick delivery!"
"Always dependable quality service!"
"Service great and love the tea.
R Phillips"
"I was satisfied and pleasantly surprised at the quality of my products and the speed with which they arrived."
"This tea is delicious - aromatic and so smooth! It's loaded with holiday spices, but perfect for any time of the year to bring back that holiday feeling."
"This was my first order from this company so didn't know what to expect. When I found out the item was backordered I decided to cancel the order because I needed it my a certain date. The next day I received a phone call from the company explaining that the item was now in stock and would I still like to order it, which I did.
I thought that was very good service, but that wasn't the end of it. We received the teacup but there was no saucer included. We called the company and explained that the picture on the website showed a teacup. The rep saw our point and is sending us the saucer free of charge.
Now that is really great customer service and we will definitely order again."
"Bought them for my daughter's birthday. It was just what she wanted. Thanks"
"Good Service and product was in good shape when delivered."
"we love your teas, enjoy the wide variety to choose from and have very satisfied customers as we offer them 25 choices plus a monthly special.
thank you!"
"Love the tea. Ordering and getting the free shipping was a little weird."
“Thank you for your recent order with us. The Amsterdam Teapots are excluded from the free shipping offer, we apologize for the confusion. As a courtesy, we have refunded the shipping charges back to the original form of payment with an email send to you advising the credit. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
"Items were shipped loose in a large box. Bought 72 rolls of candy advertised as cases of 24 but were actually cases of 48 with 24 spare rolls. Some rolls unraveled and emptied in the box. Shipping time was long, especially given my close proximity to the warehouse. Still - good price on hard to find imported candy, so I would probably buy again."
“Thank you for your recent order with us. We apologize that some of the candies you ordered spilled in the box. We appreciate you making us aware of the additional case of 24 received, you can certainly keep these. We will certainly pass this information along to our warehouse to ensure the products are packaged better. Please be advised the shipping method selected for your order was Economy shipping. Economy shipping has a 2-3 business day processing time as mentioned on the website. Transit time must be calculated as well; for the Economy shipping that is 3-10 additional business days. Please keep in mind we also offer many forms of expedite shipping if an item is needed sooner. Please contact our customer service department at 877 734 2458 with any questions.”
"Everything worked out as they promised. Packaging was very neat, absolutely no complaints."
"As always, great service!"
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. We accept all major credit cards for payment such as Visa, MasterCard, Discover, and AMEX. We would like to speak with you regarding this review. Please contact us toll free at 877-734-2458.”