"Never lets me down! I've been happy with everything I've purchased."
"it was a very easy site to use and I would definatly use again"
"Fast shipment, great products at good prices. "
"Fast shipment, great tea (and prices)!!"
"I was very pleased with my order. Thank you"
"Great service and great tea!"
"Thanks so much... My Mom was able to make her home made gravy!"
"I am always pleased with the ordering procedures and products that I buy from the English Tea Store. And my husband and I have a tea party just about every afternoon after 4PM. I served either the loose PG Tips or loose Earl Grey. They are the best!!!!"
"Must have my tea in the morning"
"Product came quickly and was just as described"
"Magnificent experience, superior product!
"
"I have never had a problem withEnglish Tea Shop"
"The tea was great, but I ordered two pots that I had ordered before. The old version came with an infusion cage and opened wide at the top. The new version had neither of these things and is completely useless if you want an infusion cage big enough for the tea leaves to completely open."
"This product is extremely good!"
"All three types of tea I ordered arrived within a week and they are all delicious!"
A rep from English Tea Store, , has responded:
“Thank you for your recent order with us. As we discussed, two of the same Teapots will be reshipped out to you that include the Infuser. You can certainly keep the current product you received, we do not need the items back. We apologize for any inconvenience and appreciate your feedback. Tracking will be sent to your email shortly. Please feel free to contact our customer service department at 877 734 2458 with any questions.”