"Website and customer service are top notch.
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"I'm always apprehensive about ordering online, especially from a site I've never used before. Well, The English Tea Store did a great job. I received my order before I expected to and it was packaged to ensure it would arrive intact. I WILL MOST DEFINITELY ORDER FROM THE ENGLISH TEA SHOP AGAIN. Excellent service! "
"
Did English Tea Store Deliver? Inbox
ResellerRatings.com Staff Sat, Oct 6, 2012 at 7:01 AM
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Dear English Tea Store customer,
Thanks for your recent purchase from English Tea Store.
Here is your requested survey to rate your experience. We'd appreciate hearing and sharing your experience.
Please take a moment to tell us about it by filling out the form below. Your review will
help millions of shoppers like you to make informed decisions.
Your review of this store/service earns you an entry into our weekly giveaway to win a coveted Apple iPad 2.
If you're having trouble with this form, submit your review online instead.
How was your overall experience with English Tea Store?
Minimum of 25 characters
Date (mm/dd/yyyy)
Order number
Rate your overall satisfaction with English Tea Store.
Very Satisfied xxxxx
Somewhat Satisfied
Neither Satisfied Nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
"
"Overall it was very good. The only problem is with items that give an option (online) to change the amount of tea. Sometimes it works, and sometimes it doesn't. It was not consistent.
When I had to call back to "fix" an error in my order they were very nice."
"Very happy with your tea! It is the only tea that I drink. It came quickly too.
Regards, Joe"
"It's been 2 weeks since I placed my order for 4 items and I have received nothing but one email saying one item is pending shipping. I ordered on line to save myself some time. At least I wasn't ordering a gift."
"Great service and fast shipping."
"Very prompt on delivery,and the food and tea are delicious!!"
"A tea lover's dream - wide selection of pots in addition to a solid collection of REAL tea. Great prices and quick shipping, too!"
"This was my first time shopping the English Tea Store. The peppermint is high-quality peppermint, as advertised (high-quality is implied by stating Oregon peppermint). The regular teas I purchased, Darjeeling and English Breakfast No. 1, are appropriate quality for the price, and the pictures online reflect the actual tea I got."
"Waiting to taste the Dark Chocolate Gingers that I ordered....btw Customer Service people here are very pleasant and go above and beyond to please!
"
"It was excelent online, however 1 of my 3 tea storage things was completely shattered. "
“Thank you for your recent order with us. I do apologize that you have received 1 of the tea canisters damaged upon arrival. We will ship you a new canister at no additional cost. We would like to speak with you regarding the order. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”
"It would be nice to have pictures that show the size of the items, something to compare with."
"I love their tea and service is great."
"very nice everything was as expected thank you very much"
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. I do apologize that your order is out of stock at this time. We appreciate you letting us know how you feel about this and I will be sure to pass along the information. We would like to speak with you regarding the order. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”