"I am delighted with my purchase. Delivery was prompt. Everything arrived unbroken and individually wrapped in abundant bubble wrap. Look forward to gifting these individual teapots/cups as well as using my own!"
"Great product - delivery on time - a happy birthday surprise for my son!!"
"I'm still waiting on a back order but the other order arrived in a timely fashion and was just as it was represented. It was a kitty tea pot and it has a lot of character."
"The company delivered quickly and the products were as expected and arrived in good condition. Shipping a bit expensive but otherwise an overall positive experience and I will come back and shop again."
"I love the service I get from English Tea Store! The tea, both their brand and the name brands they sell, are really wonderful and the prices are hard to beat. This is my most highly recommended places for ordering tea!"
"I am a returning customer. I have bought several teas from the English Tea Store, and every one of them is fresh and delicious. The tea strainers and accessories are all top notch. I very much enjoy the recommendations on the website, and the samplers. I have been very satisfied every time I have shopped here."
"Excellent product, Excellent selection, Excellent prices, Excellent service!"
"Very dissatisfyed with ordering and shipping. Ordering is too complicated and shipping takes much too long to reach its destination."
"It was easy to navigate and place my order on the website. I received the package promptly, and the tea is great. I will recommend the site to friends and will be happy to order from the English Tea Store in the future!"
"I ordered a package of tea and a tea strainer. Both items arrived 9/13. The tea package reflected a "Best Use Date of Sept. 12". I called your CS and they told me not to return the tea, and that they would replace this item. I was enroute to the Food Bank that same day to drop off some food and I included the package of tea your company had sent. As of this date I have yet received the replacement package of tea, however I have not yet given up hope that it will arrive."
“Thank you for your recent order with us. I apologize that you have received expired tea. I am showing that we shipped you a new box of tea on 9/25 and it will be delivered to you on 10/1. We would like to speak with you regarding the order. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”
"timely delivery, well packaged and product was as advertised."
"This is the perfect site for me. I drink about 6 to 8 cups of tea per day. I prefer loose tea not bagged. When my local store stopped selling loose tea I started searching for somewhere else to get my tea. I found the English Tea Store. They have an incredible variety. I usually drink the same flavor of tea but since I started buying my tea from the English Tea Store I have tried many new flavors. I have recommended this website to my friends and will continue to but my tea exclusively from The English Tea Store. There website is very user friendly and their product is the best. I strongly recommend this site to all tea drinkers."
"I am a repeat customer and am always pleased with the quality of the teas offered and their courteous customer service. My orders arrive promptly and are packaged well. Highly recommended. "
"Outstanding products and service. Like it a lot. "
"Fine! Already received my order, save one item. It was discontinued. No problem. I got the main item (Yorkshire Gold Tea), which was what mattered. "
A rep from English Tea Store, ap-online, has responded:
“Thank you for your recent order with us. I do apologize that you are dissatisfied with your order. We would like to speak with you regarding the order. Please contact us toll free at 877-734-2458. We are looking forward to hearing from you.”