"I've been ordering loose-leaf tea from English Tea Store for several years now and have been very pleased with nearly all of the teas I've purchased, and their prices and service are great. I've also purchased other items and have delighted a number of friends and family with gifts of tea, teapots, mugs, etc., from English Tea Store. (My bosses are now hooked on Lady Londonderry tea, so I make sure to get them some whenever I place an order.) When I recommend tea websites, I always have English Tea Store at the top of the list!"

"English Tea Store is great. But I am disapointed with my last order. The price on the camomile tea bags (50 count) went up in price by about $2.00 and the tea bg size went down by about 50%. I haven't looked at the peppermint tea bags yet (price didn't change in them). I will probably still order form English Tea Store because the quality is superior. Thank you"

"Am waiting for the last remaining item in my order, it wasn't available for shipping when I ordered everything else. According to the website, it's now available, but even after contacting the company, I don't know when I am going to get it.

Also, the handle on the lid of the tea for one I ordered broke off in shipping. I glued it back on.

Would like to hear about the rest of my shipment!"

"the experience was fine as much as i know. the gift was a wedding present sent to the bride's house and i have no idea until i see them at the wedding if everything arrived ok and if they are satisfied with the present and the delivery."

"It was outstanding! Great service, fast delivery. Everything looked even better than the photo on line.! Thank you!"

"I love your English and Irish breakfast loose tea and go through quite a lot. I wish you still carried the larger tins."

"The tea I ordered was fine, but I was very disappointed to find out that ALL FIVE boxes of cookies I ordered were months past their "best before" date when they arrived. This is now the second time (out of three) I've received goods past their best before date from this store. I don't know that I'd order from this store again in the future since this seems to be a reoccurring problem. "

"The woman I spoke with was very informative and a pleasure to speak with. She got a chuckle when I explained that my order was the end of my gifts for Christmas. I am sorry that I don't remember her name, it sure was a pleasure doing business with her. We need more company representives like her. "

"never ordered before ordering was fairly easy prices were good I did think that some teabags I ordered were displayed and would come in tins,but they came in sealed packages"

"I am so happy with the "Packaging of my tea pot even my friends were impressed with the packaging it was part ot the tea party conversation and I told everyone to do business with this company and they agreed.!!!!!!! Thank you."

"great. I received what I ordered"

"My experience was very good. I received what I ordered in a timely manner and everything was in good shape. I'll definitely order from the English Tea Store again."

"My experience was very good and I have placed another order for some gifts. Thank you so much."

"The product looks good and the price is right, but the packaging was terrible, the item I bought was therefore broken, it cost me more to return the item than it did to buy it, there was no mention of reimbursement for my 7$ shipping cost and a week after I received a redelivery confirmation I still have no gift for my husband whose birthday was a week ago. How is shipment faster on ordering than on redelivery of an item the company failed to get right? I get that it's not Amazon, but the customer service I have experienced has been shocking.

***I have since been contacted by English Tea Store and reimbursed for my return shipping. A new, perfect tea pot did arrive later the same day. I did use the contact email provided on the website to let them know that I was returning my order and why, but I never received a reply and was later told that the company was unaware that the teapot had broken during shipping and thought that it had broken on return shipping. So, my advice is to use the customer service phone number printed on the return slip just to be sure."

" We received the tea as promised. We actually felt we were ordering from TwiningsUSA.com but evidently that wasn't the case. Anyway, we were satisfied with the cost and the shipping and the way our product was packaged and the time frame in which it was delivered."