"August 25th I ordered 3 bottles of ChondroFlex 2 on sale for $10 each. I got an email almost immediately after I finished the order saying that the item was out of stock and expected to be back in on the 27th. I continued checking the tracking page until the 30th, when it changed from 'out of stock' to 'warehouse'. Come September 6th I'm fed up and I call Entirely Pets. I was told that the product I ordered was on sale because it was short dated and they had run out long before they received my order (and apparently they couldn't figure out how to update the website). When the new shipment came in it was made by a different manufacturer (per Nelson, manager #3) and they couldn't sell me the advertised product because it wasn't short dated/it wasn't the same product. After talking to a customer service rep who offered me 20% off my order, a manager who offers the same, and a second manager who offers me a $20 credit... I'm not interested in paying $60 for one bottle and $80 for the other two. I opted to cancel my order and shop elsewhere."
"If you want to get your order in less than three weeks, I suggest going ELSEWHERE. I placed my order for priority delivery 17 days ago and it still has not arrived. And all I get are BS excuses as to why it could not be sent priority. I ordered 3 dog puzzles and a bowl. Apparently the order was "too large" to ship priority. So I'm still waiting, and waiting and oh, ya, waiting....
They will never get my business or my money again. Other companies like Amazon do this a million times better.
Or maybe they're shipping my order horse and buggy? "
"I made my purchase on JUNE 3, 2012. As of JULY 16th, I still did not receive my merchandise. I sent emails, a live chat, and phone calls. Tracking showed that they sent it, but I did not get it, so they would not credit my account- not their problem. Post office tried to find it and they could not either. On July 20th, I received a post it from my mailcarrier that there was a package with $5.50 postage due at my post office. I went there today, and sure enough, it was Entirely Pets purchase. It turns out that they did NOT package the shipment properly,(used priority mail envelope and used tape to make it "round can friendly" so the $4.95 that I paid for shipping was not enough; I needed to pay and additional $5.50, which I refused to do, so it is being return to sender. I have spent a great deal of time sorting through this issue, not to mention that I am out $52.64. If they do not know postage rules, why run a mail order business?"
"I have just recieved a drinking fountain and im very excited, EntirleyPets are the best ever
through them i got a product that i cant find at the place that im live in, they only have other brands here in israel. they shipped at reasonable time, their customer service is good, they reply to each of your email and try to assist. and the products ship very well.
their prices are good as well. and i'm very glad that i have met them.
the reviews here at first made me worry, because i read all of them only after placing the order. but it was for vain and i glad that i've met EntirelyPets.
Yuval"
"I placed a order on may 1 2012 #7387598. Whhen I received it the weight for my cat was wrong. I contacted them #3970050MNOO and returned it on May 4 USPS with a expected del. on 5/7/12 after 14 days I called Jimell said that no one had worked the claim. Once they get your money good luck, and their reviews page is designed for only happy users good luuck with that also.I would not recomend this company. "
"OMG, I wish I read this page before ordering from these people. I placed my order from NM, which is only 2 States away from CA or NV. 8 days later my order is still in CO. WTF? I will never order from these clowns again. One more thing, they don't answer e-mails in a timely manner, so don't bother."
"Ordered an iten that said for dogs and cats. Got the item and it was only for dogs. Returned per their instructions, took two months for a refund and then they withheld $4.95 for shipping. I explained this to customer service and he said it was because I refused a re-order. What? They told me they didn't have it for cats! He grudgingly said he would refund the $4.95. I would NOT order from them again."
"I am so pleased with the service I get from EntirelyPets. I find their customer service helpful and pleasant. The customer service reps are friendly and knowledgeable about the products they offer and werevery helpful in helping me find all of the items I need. My most recent order I picked you some Frontline, Joint Max and Liver Bits. It arrived very quickly. My pup just loves these Liver Bits. So glad I gave them a try. I always recommend Entirely Pets to people I know. I ordered from four other places from other sites, and this is the one of the orders that arrived earlier than expected. "
"I placed my order with this company on 3/10 and paid for 3 to 5 day shipping. On 3/12, the items still hadn't been shipped. For three days thereafter, I contacted Entirely Pets to request a firm shipping date. After every inquiry, I was informed the items would go out "today." By 3/15 and still nothing en route, I'd had enough and canceled my order. If you end up dealing with someone from EP named Marco...well, good luck :/ Entirely Pets = Entirely Disappointing "
"Like the other guy said I wish I read these reviews first. Gave me a tracking number that didn't exist .Called and they said there warehouse in cal. is on lunch break,it was 10:15AM,and he would email the correct tracking number in an hour.Well the next day I had to call again because I never received the email . They told me it just left cal. on the 7th now its 13th and still nothing .NEVER AGAIN WILL I DEAL WITH THESE RIP OFFS.NO WONDER THEY ARE CHEAPER."
"I frequently ordered from Entirely Pets until a couple of years ago and generally had good experiences. Something has gone wrong since then, apparently.
I ordered several items online on Saturday, 2/11/12. My credit card was charged the full amount on Monday, 2/13/12. By 2/16, they still showed my order status as "in warehouse," so I inquired by email. By 2/18, I had received no response, so I called someone in customer service, who said he did not know why my order had not been shipped or why my card had been charged. He further said there was no way for him to find out because the warehouse was closed. I asked to cancel the order, and he said only a customer service supervisor could do that, and none were there on a weekend (or on the following Monday, a holiday), so I should call back Tuesday, 2/21.
On Monday, 2/20, however, somebody finally responded to my original email and wrote: "Your order was in process to be shipped which is why the charge was applied to it on 2/13 but no tracking information was scanned for the package once it was picked up. I have forwarded this information to the shipping department and a replacement is being shipped today and we will make sure to email you the tracking information as soon as possible for confirmation." This of course made no sense, because if the package was picked up for shipping, why did a replacement need to be shipped? I never got another email with the tracking information. Also, charging a credit card because an order is "in process" is the same as charging it as soon as the order is placed, which is bogus. When I pointed out the inconsistent information, they said in an email that they use various warehouses, and the one for my order was open on Monday and it would be shipped. I received the package on 2/27 -- two weeks after I was charged. The merchandise was OK and the order filled correctly, but the delay and poor customer service are inexcusable and consistent with the experience of other reviewers here."
"I ordered a Flex 3 Here what they said after 28 days:
From: ****@****
> To: ****@****
> Subject: Your order with EntirelyPets.com # 7136939:Discontinued item
> Date: Thu, 1 Mar 2012 13:04:00 -0500
>
> Dear George,
>
> Thank you for your order with EntirelyPets.com. We regret to inform you that Flexi Classic 3 Retractable TAPE Leash for Dogs up to 110 lbs (RED-16ft) has been discontinued. This item has been cancelled from your order. Your credit card has been charged for this item.
Order Number: 7136939
Customer Number: 4630150
Date: Thursday, February 02, 2012
On March 1,2012 the put thru 2 more charges for the item and promply cancelled the order. I'm out 3 times the cost of the item and NEVER received the item.
"
"Wow. Wish I had looked at this site before placing an order with these people. This is incompetent e-commerce at the speed of Pony Express. I ordered a Wegman Crypton bag for my wife for Christmas since these guys had them for $50 cheaper then anywhere else. Ended up with a bag that is obviously green instead of the "Midnight Black Platinum" as ordered. Emails took 3 days for them to reply to no matter what I was asking or requesting. Finally got them to email me a return shipping label, and after returning the bag and waiting over a week, I emailed to see if they were "ever" going to ship me the correct bag. "That's scheduled to go out Monday," they said. Sure. I'm guessing that they processed my return and hoped that I would forget. Anyway. Received a shipment today, February 29 and they re-sent the wrong bag! It's the same green color even though the receipt has the product color "Midnight Black Platinum" highlighted in bright green! I give up. I'm ordering from someone else and giving this bag away as a gift to someone else. Take your business elsewhere. Worst e-commerce experience I've had."
"This is a HORRIBLE Company! They sent me the wrong flavor on 11/28/2011 in my order, I returned it and they said they would immediately send out the correct one if they recharged me and they would credit me once they got the return so my pet wouldn't be without her joint treats. I did this and NOT only did I NEVER get the reorder, they never credited me for the return! It has taken over 3 months to get this resolved! Do NOT DO BUSINESSS with this company! They lie! They Cheat!Also, beware of their sister companies! They say they are not affilated but they LIE!"
"Without any doubt in my mind people running Entirly Pets are INSANE. The way they do business is a sure way to go out of business. I ordered several Merrick treats for my dog on January 20, 2012. Was upgraded for shipping to receive my order in 4 days, I repeat 4 days! My credit card was charged immediately, but nothing was shipped out until 4 days later, I repeat 4 days later. This is illegal. They can't charge the credit card unless the order is shipped. Received my order 10 days later. I could have driven to California myself, picked up the order and drove back to New York sooner. I ended up ordering everything from Petfood Direct and had my order in my hand in 2 days, I repeat 2 days! Meanwhile it took Entirlypets 10 days and counting. The best surprise of all was in the box. Everything was EXPIRED, ROTTEN, AND NOT TO MENTION THAT THE PIG EARS WASN'T EVEN FROM MERRICK. Did you get this? They sold me pig ears from some thing RANCH, but they SOLD IT to me as Merrick product. Do these people know that FALSE ADVERTISING is ILLEGAL as well? Called to complain, spoke to this guy David that was annoyed with me. EXCUSE ME?!!! Entirly Pets stole my money, sold me rotten expired foods, and I am annoying?! When my pre paid return lable wasn't emailed to me after 10 days and I never could get a manager on the phone, I simply had enough. I called Merrick directly and complained. Merrick is contacting entirly pets and their supplier. Merrick also asked me to ship the order to them and not Entirly pets. DID YOU HEAR THAT ENTIRLY PETS? Good luck explaining to Merrick as why you are selling expired food and food from other company under Merrick's name? Let's see how good of a BS Artists you guys are. Merrick is not your poor customers that you can talk down to and steal from. I am contacting BBB on Monday to open an investigation. I sure hope their license to sell pet foods will be revoked. They could have put my dog's health in serious danger with their expired foods! What a GREEDY MORONS!"