"No customer service at all, not phone # to call
order number is ***-***-****, Sept.25, 2018
I placed order thru Etsy which I noticed a mistake in size and I been trying to correct my order from day one (actually from hour one!) sent e mails to Etsy and company but haven't gotten any response. Etsy customer service is terrible, there is no phone number to call and even to sent e mail one must open account which that even doesn't work and sign in page goes to crazy circling and never load. This is the last order I will ever put through Etsy. It well worth to pay few more $$ to get some respected customer service and not to be ignored"
"I order decals for my with truck and I ask then if they can make them go on the inside they said they could just put a message with my orders so I did and when i got them they made them go on the outside instead of the inside like I ask them. When I complained about it they said they didn't see my message and nothing they can do about it. So I will never buy from them again and you shouldn't too"
"Don't waste your money on this site...they don't have a number to call and don't reply to your messages. I paid for products and cannot get a response from the vendor...luckily i used paypal and am fighting the charge "
"I received a damaged item and seller refused to refund me money.
I filed a claim with etsy, but it was closed because "it could not be determined what happened" even though I provided pictures.
Seller new that Etsy will not protect the buyer.
Logic is clear. There are a lot of buyers, but only a few sellers. If a company loses a buyer (like me) they do not lose much - somebody else is going to buy.
I would support companies who protect me."
"I just recently had a horrible experience with Etsy.com too – I purchased a large amount of lavender, and unfortunately had to cancel it. I did this not even 12 hours after the purchase on June 27th (the seller said estimated time of shipment will be July 4th), and she responded with “I have already begun processing your order.” If anyone knows anything about lavender, they know you cannot de-bud 15 lbs of lavender within 12 hours, she obviously had it ready. I asked her more than once, and even Etsy told me to tell her to not ship and she did anyway, ignoring all of my requests point blank. There was no common courtesy and no respect between buyer and seller – and what does Etsy do? Not much if. They responded initially but I have had to take this up with BBB. This is so disappointing to know that there is no protection, absolutely none at all. I would advise against shopping on Etsy – but particularly at Atelier Emma Rose. What a horrible and expensive waste of an experience."
"So disappointed, thought I found another place to shop but EBAY and Amazon have no competition here. Cheap junk sold by some sellers and ETSY does not honor their promise to refund if not "as described". Won't be back."
"I purchase a lot of upscale resale designer accessories and have found ETSY sellers have fair prices, the site is easy to navigate and prices are much lower than some other resale sites. I recently opened a shop on ETSY also, and I can offer my items for less because the ETSY fees are lower than I have to pay elsewhere. They also pay the seller immediately rather than using a seller's proceeds in their extended bank accounts for way to long, and seem to forget to pay sellers unless they have to."
"Recently I purchased a shirt from an Esty seller (By Way of Faith) that not only arrived in a completely different style than pictured, but also had irregular shaping and hanger bumps in the arm and shoulder areas.The advertised photo was a jewel neck tshirt. What I received was a V-neck tshirt. The shirt was purchased to be worn in a professional photo session, not to mention for my official birthday gathering. In short, the quality of the shirt was poor and very masculine looking and not at all up to par with the hundreds of stock photos listed on the website. Upon receiving the shirt I immediately contacted the seller and told her my concerns about the style and irregularities in the shirt. I was humble in my approach in stating that I would like to reach a conclusion that is "fair to both parties". The seller reminded me of her "no refunds" policy and blamed me for not having read the fine print in the product description stating that the actual shirt would differ from the advertised photo. Regarding the hanger bumps, the seller was very defensive stating multiple times that they "don't use hangers" and recommended that I merely "iron" the shirt to "get the wrinkles out". I wrote to the seller multiple times and requested a refund. The seller was extremely rude and unprofessional and ignored my emails. I mailed the shirt back to the seller and consulted with an Etsy rep who explained the review process and informed me that Etsy does not interpret quality and that the seller was covered because of what was written in the details of the product description. Having gone back and read the reviews and responses that the seller had left for negative reviews; I decided to give the seller an honest review with a 4 star rating to ensure that my review was not compromised. I contacted Etsy before and after my review and was told that it did not violate any Etsy policy. After posting my review I started to receive harassing emails from the seller. Not only was she upset about the review, but from there she made personal attacks against on my character calling me names like petty, dishonest, and a bully. I emphasized to the seller that I did not want to be contacted again. The seller threatened to file a formal complaint with Etsy and the following day my review was removed. I then opened a case and contacted Etsy numerous times. Opening the case opened the door for further insults from the seller who was now more confident and aggressive in her approach bragging about her five star ratings and volume of weekly sales. The dialogue was very abusive and upsetting to the degree that I closed the case to stop the flood of negative messages I was receiving. In a very emotional phone call with an Etsy rep I explained that all I wanted to do was look nice for my 45th birthday. I am a customer who went online and purchased a tshirt. The shirt was hideous and was too embarrassing to be worn in my photos or much less my birthday celebration. I spent my birthday week looking for other clothing options at the last minute, coupled with engaging in negative banter about a shirt that is visibly not up to par with the stock photos (even the v-necks) advertised on the merchant's webpage. When everything was said and done I received correspondence from Etsy stating that my review was removed because I violated policy by giving a negative rating with a 4 star review. I received a separate email stating that the case that was reopened was now closed because I violated Etsy's policy by mailing the item back to the seller without an agreement. The seller contacted me to inform me that she rejected my return and that I was no longer able to purchase from her shop because I am a "dishonest bully". So as it stands, I'm out $32 for a shirt that is masculine and irregular. I have been insulted and verbally attacked by a seller. And worst, I am not allowed to share this experience with other unsuspecting customers. This seller has mastered the art of using the Etsy system to her advantage. She purposely does not post actual photos of her products. She has a strict no refunds policy. She harasses customers in her messages and review rebuttals, and files complaints against buyers to have negative reviews removed. This seller definitely knows the system and will go on to do this to another customer. As a customer I am left feeling like I was punished for simply expecting to receive what I paid for. Clearly I am not well versed in how to get over using the Etsy system. Nor am a bully. My hope is that this seller will not be allowed to continue to ruin people's memories. To say the least, the stock photos versus the products she's sending out is questionable and extremely deceptive.I attempted to convey this to an Etsy representative, however it fell on deaf ears."
"Buyers beware, I never received my order. They charged me anyway. They did not provide any tracking information. I had to go to my band to start a refund. Terrible experience. I will never shop there again."
"Mailing to Germany from Etsy / JFJones was less than a happy experience. I’m posting this as a heads up to anyone considering making a gift to someone in Europe – review the process carefully. In summary, the recipient had to spend $60 in taxes, and took 2+ hours to fetch the item. (plus it took over a month to arrive, and if the recipient had not been home, the package would have shipped back to the US).
>I purchased a larger mobile on Nov 30, 2017. The item listing notes “VAT included (where applicable). Shipping within the US was free, shipping to Germany not. After I made the purchase, the receipt includes an additional comment “Additional duties and taxes may apply.” (see link below). The receipt “marked as gift”.
> Received notification of shipment on Dec 12, 2017 as three day priority mail. A different note mentioned “having it in a 6-10 days”.
> The Tracking (USPS via Etsy) provided updates including “Customs clearance processing complete” on Dec 23 and showed the item as “delivered” (no details as to not delivered to the “shipped to” address on Dec 30, though the recipient had not received the item.
> On Jan 4 2018 the recipient received a letter from Customs that after 10 days they would be charged a holding fee and in total 14 days (from Dec 30) before it would be mailed back. There was no warning of the process in the tracker – recipients could have been on a winter vacation and missed the time window.
> Customs officials stated that the package did not include the proper documentation to show this was a gift, therefore they had stopped delivery to demand a tax payment. Giving them after the fact the documentation I received from Etsy did not suffice. However, I think the cost ($225, and $42 shipping) was likely the determination for the tax of about 50 Eurp/
> Though the sales page notes ““VAT included (where applicable)” if you dig into Etsy you find a disclaimer (plus post purchase the receipt I received included “Additional duties and taxes may apply.”). The link https://www.etsy.com/help/article/502 includes the following: “When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order. Most sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes. This information should be clarified in sellers' shop policies”.
The item itself is lovely. Just note that it will come at a much higher price and hassle for the recipient."
"Will never use Etsy again...this is a scam...ordered this on Dec 6...says was shipped by shop Dec 8th...It is now Jan 3rd and still not here...according to tracking info - still in country of origin. Etsy will not do anything as the shop owner shows it as shipped. Who knows if they really shipped item or not. It was a Christmas gift. Now shop won't respond, I have no item and no refund. I will be going through my card company to dispute. What a nightmare and Etsy has TERRIBLE customer service."
"Last time I bought somentthing on Etsy I didn't have any problems, but it was many months ago. Perhaps, in the meantime, company's policies have changed and this would be the reason of so many negative reviews.
I bought several items from different sellers and they always arrived on time and well packaged. I remember wwo items in particular because I loved them: the sellers have been very helpful and have personalized my order.
I hope that Etsy will become a better place to shop.
"
"I ordered a custom knitted hat in colours of my choice from GetHookedCrochet143, Rose Alia. The seller sent me something COMPLETELY different and in the wrong size. Sellers on Etsy are not obligated to correct the order and send you the colour/size you paid for.
Etsy removes any bad reviews from the seller, guaranteeing them high ratings, so you can easily be scammed! Even if your review meets their criteria (no bad language, harassment, discrimination...) the user can delete it just because they don't want to have any bad reviews on their site.
Also, the seller keeps sending me harassing emails calling me fat and ugly, and saying that's the reason I don't fit into her items (nothing is her fault)... I'm 5'2" and 102 lb!!! She just cannot accept that her item doesn't fit, and Etsy accepts this behaviour from their sellers. The dispute has ended but the harassment continues."
"I ordered a bracelet that had a charm either in silver or gold. I ordered the gold. When I received the purchase, I contacted the seller about my disappointment. I was asked to send a picture which I did. I was asked what kind of lighting was used to take the picture and that the charm was a pale gold which it clearly was not. Even sent a photo of the ad picture which was stunningly different. I know the difference between silver and gold and I felt like by being questioned about my lighting (which was taken in my home and also outside daylight) that this person was not about to make a customer happy. I was a manager for over 10 years and would never question a customer if they were unhappy. I would go out of my way to remedy the problem. I have not heard from the seller in over two days, so now I am being ignored. I guess I am stuck with what I received which was to be a Christmas present for someone very special. Might I add that the quality of the bracelet leaves a lot to be desired. On the back of the charm were black spots that do not come off!"
"I first began buying on Etsy over a decade ago. It was a wonderful experience, up until about 3 years ago that is. It seems quite a few of the shop owners that are now on Etsy are dishonest and basically selling items online that they could never sell in a brick and mortar shop. I have received items that are chipped, cracked, etc. that was never mentioned in the listing and I certainly did not pay discounted prices them either. Most recently, I purchased a SET of four drawer pulls from a shop owner on Etsy. Well, the seller decided "he did not intend to sell them as a set, but individually. That was not what the listing said at all. He was very nasty and immediately cancelled my order. I reported him to Etsy customer service. The representative apologized on "behalf" of the shop owner, but the actual shop owner was not reprimanded whatsoever. Etsy admitted that they "might" have to talk to the shop owner if any other buyers report him. The name of the shop is Zarahs.
On Etsy, it appears the shop owner is always right. As a buyer, you have no recourse. Etsy will simply not do anything on a buyer's behalf. If you receive a broken or damaged item...well too bad if the shop owner will not make it right. The same goes for a shop owner changing his mind about selling an item for a certain price or items as a set...too bad for the buyer.
The bottom line...AS A BUYER ON ETSY, YOU HAVE ABSOLUTELY NO PROTECTION FROM DISHONEST SHOP OWNERS!!! BE CAREFUL. "