"I had moved and had a package from them delivered my new address. I placed a new order and keyed in my new address but they sent it to my old address. When trying to get it corrected, I was told that I keyed in my old address. Why would I do that? They charged me me 17.00 to pay the UPS a charge to change the address. I paid the bill but cancelled the order and had them send the order back to the company. The young lady I first talked to was pleasant enough but herr supervisor was awful. I will never do business with them again.
"
"Easy to order and even delivered early!"
"Love these glasses. Great price and super high quality. Fast shipping. "
"For many years J.A Heckels products were made in Germany.
Excellent quality,moderate pricing.
When this product arrived, it was Made in CHINA.
Not what I expected at all.
This will be the last JA Heckels product I will purchase."
"I was happy to find much needed items that are difficult to find in stores, and they are fairly priced. Lots of higher end products beyond my budget…maybe someday! Timely shipping and communication. Bought twice now!"
"First time I had shopped this company. They had a wonderful site, easy to use, and found just what I was looking for. Received my order than I had expected. Very happy with my purchase."
"I emailed with pictures and I have not gotten a response "
"Easy from the start and my order arrived as promised."
"Tracy was exceptionally nice "
"Very quick delivery. Will definitely order again."
"Found what I wanted on Internet search and got to this site."
"We did not receive two of the items in our order."
"I haven’t received an update on where or when my package will be arriving. It has been over 6 days since initial confirmation of order with 1-3 day shipping. Would be ideal to wait until package is in hand before asking opinion on service.
I contacted them and the associate went out of their way to resolve an out of stock issue. He not only offered a higher value product to replace what I ordered, he also expedited shipping to get it here before Christmas! Kuddos! "
"My items came fully intact and as described. Very quick delivery. "
"Very efficient ordering. They had Mason Cash original pudding basins which are not easy to find and at a competitive price "
"Outstanding pot. Rock solid, heats up quickly , easy to clean."