"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I appreciate your prompt response on a Kate spade frame replacement that was two years old."
"I love ordering my contacts online. EZ Contacts made it really simple and efficient. "
"Stared of slow but turned out great"
" My experience was great. It was easy and fast delivery. "
"Overall wonderful experience"
"Best online contact place ever"
"Always arrives so much quicker than expected"
"The shipping is the only downfall for this site. It takes forever far longer than it says in the description but the contacts are cheaper."
"The eyeglasses/frames l ordered obviously were never in stock. l was still charged and weeks later l still didn’t get the item. I called multiple times and the only response l got was it will be 10-12 business days. I eventually cancelled the order and went with another company, received the same product in 3 days. If the product is not in stock, EZ Contacts should let the consumer know, don’t charge my card, send a tracking number as if I’d receive them item in a few days, then prolong the process just to get my money….never again "
“Hi there,
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the delays with your order.
When you placed your order, we advised that the item would arrive to us in 5-7 business days, as the ETA on our website showed 7-10 business days. You initially agreed to wait, and to address your concerns, we downgraded your shipping to free and refunded the $19.95 expedited shipping fee. However, we understand you ultimately decided to cancel, and we promptly processed the cancellation and refunded your payment in full.
We regret the inconvenience caused by this situation and appreciate your feedback. It highlights areas where we can improve communication about product availability and shipping timelines.
If there’s anything further we can do to assist, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future.”
"Varieties of products; reasonable prices."
"When I went to choose method of shipment, there was a charge of $8.95. I clicked on the down arrow and saw I could choose free shipping. When I clicked on free shipping, the box remained the same. I attempted to change method of delivery 4 times and could not do so.
I have an odd prescription which has to be ordered out. I'll be lucky to get my lenses in a week but I've paid for the 3-5 business days.
It's not the $8.95. It's the principle of allowing customers to decide if they want to wait an extra few days for delivery."
“Hi there,
Thank you for your feedback, and we apologize for any confusion or frustration caused during the checkout process.
The item you purchased was already discounted and, as noted on our website, not eligible for free shipping. We understand how important it is to have clear options for shipping, and we regret that this wasn’t more apparent during your order placement.
We appreciate your patience with the processing and delivery time for your lenses. If you have any further concerns or questions, please don’t hesitate to contact us directly at help@ezcontacts.com. Your feedback is invaluable as we work to improve our service.”
"Thanks for your help with my contacts order. "
"Easy to order and competitive price!"
"Great service and decent shipping"
"I clicked on the "Get 10% off now" link and entered my cell#, but I never received the text or the 10% discount"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
We appreciate your business and wish you a wonderful day ahead.
”