"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Waited two months after ordering only to find out item was not available. Email notifying me was confusing. Said 115 cafe was discontinued but I could switch to 115 cafe as a replacement. !?! I responded to this email and never heard back. Poor communication and long wait for nothing. Would not recommend."
"I liked the ease of ordering and value"
"Very fast and quick when handling the process "
"It’s been almost 8 weeks and I still haven’t received my glasses. "
“Hi there,
Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you.
Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com.
We appreciate your business with us and wish you a wonderful day ahead!
”
"Found what I needed quick, pricing was much better than anywhere else I have found even with expedited shipping!"
"good prices on contacts and designer frames"
"I did not receive a space for the welcome10 code. Please apply. Ty"
"Very satisfied with the savings! I will be ordering in the future. Since there's no insurance section to fill out; my eye insurance informed me to save the receipt and fill out a Vision Claim form. This way I will be reimbursed via check from my insurance since EZ Contacts is considered out of Network. "
"Ordered contacts in Aug in 2024, from a prescription issued in Feb 2024. Kept the web page alive in my tabs, tried to use it Dec 18th 2024. It remembered my prescription but not my doctor ,his name or his practice. Very confusing when you’re trying to comply. Took all afternoon to get them ordered,"
"My experience is always been easy and comfortable."
"Can’t find these sunglasses anywhere else"
"Great experience buying on here "
"Didn’t have the glasses I ordered but wouldn’t let me cancel order for a month. Then held my insurance claim for two more months. Ridiculous."
“Hi there,
Thank you for your review. We’re truly sorry for the experience you had. Waiting so long to cancel your order and process your insurance claim is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused.
Your feedback is invaluable, and we’re taking this matter seriously to ensure it doesn’t happen again. Please reach out to us at [support contact info] so we can address your concerns and work toward a resolution.
Thank you for your patience and understanding.”
"Reasonably priced contacts and love the delivery speed"
"I have been looking for frames my daughter had to have. They were sold out everywhere. I found them here! Good price too! "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We understand how frustrating it must have been to wait for your order, only to face confusion about its availability and a lack of follow-up.
To address this matter and clarify the situation, one of our representatives will be reaching out to you directly. We want to ensure all your concerns are resolved and provide a clearer explanation of what happened with your order.
We truly value your feedback as it helps us improve, and we appreciate your patience as we work to make things right.”