"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"When I went to choose method of shipment, there was a charge of $8.95. I clicked on the down arrow and saw I could choose free shipping. When I clicked on free shipping, the box remained the same. I attempted to change method of delivery 4 times and could not do so.
I have an odd prescription which has to be ordered out. I'll be lucky to get my lenses in a week but I've paid for the 3-5 business days.
It's not the $8.95. It's the principle of allowing customers to decide if they want to wait an extra few days for delivery."
"Thanks for your help with my contacts order. "
"Easy to order and competitive price!"
"Great service and decent shipping"
"I clicked on the "Get 10% off now" link and entered my cell#, but I never received the text or the 10% discount"
"Great inventory..great prices..easy ordering..in general timely shipping…have made several orders with the same experience in each instance "
"I have not receiver my order for Muro ointment yet. When will it come as I am almost out of it!
"
"Have used EZContacts multiple times and the process is quick, easy and correct always"
"Love the quality and the savings of the name brand sunglasses. "
"The online ordering process was simple until I got to the lenses selection. I was ordering sunglasses and couldn't see an option for that, so I called customer service and they helped me navigate the process quickly and smoothly. "
"
love, love, love!!! Have purchased several times"
"Ordered on line- did not speak with a representative "
"Questions about my order answered promptly and in a friendly manner. "
"First time ordering contacts online. It was quick & easy and cheaper than getting through my eye doctors office. "
"Great price!!!! Best price I could find and quick shipping"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your feedback, and we apologize for any confusion or frustration caused during the checkout process.
The item you purchased was already discounted and, as noted on our website, not eligible for free shipping. We understand how important it is to have clear options for shipping, and we regret that this wasn’t more apparent during your order placement.
We appreciate your patience with the processing and delivery time for your lenses. If you have any further concerns or questions, please don’t hesitate to contact us directly at help@ezcontacts.com. Your feedback is invaluable as we work to improve our service.”