"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Molly was very Informative. Provided me with great information"
"I found a better pair quickly."
"nice experience, could not have been better"
"I’ve been purchasing my eyeglasses from EZContacts for years. My last pair were the Ray Ban Metas which I absolutely love. Thank you for the great service!"
"I have my lenses but they broke. I had incidental insurance. I hope I can get the glasses reimbursed."
"Buying my contacts from this site actually saved me money "
"I found the lenses my brother was looking for and decided to get them for him after putting in my discount, the amount I was told I was going to pay was 228.05 , i tried paying with it with apple twice didnt work. Tried putting in my card details and again, order didnt go through. So I contacted the customer service and never got a response, even with screen shots.
Waited about two hours and nothing. ended up leaving the page only for the price to change when I checked my cart again. Irritated I just ended up buying the damn things.
Now I am just worried the gifts will come in time and that I didnt get triple charged.
Not really great support but whatever, I hope the shades are good."
"Easy ordering, will finish once i recieve product"
"The right specs at the right price."
"I was looking for a specific product that fit me really well, and found it here for nearly 50% off! Stoked to have found this deal. "
"Great experience shopping through your site. "
"I put in the 15% discount code, it’s accepted but only gave me 10% discount on the amount! It’s tricking me thought I got the 15% off"
"Price was good, service was quick and accurate."
"I've been buying my contacts for years online with EZ Contacts. They have the best prices!!!"
"I found a great deal on these lenses here, and I'm very satisfied with the overall service of EZcontacts so far. my first time on this site."
A rep from EZContacts, Olivia_Miller, has responded:
“Thank you for sharing your feedback, and we’re sorry for any confusion regarding the discount. The 15% discount you mentioned was part of our special Black Friday promotion, which expired after the promotional period. Once it ended, the discount automatically reverted to our standard 10% offer.
We apologize if this wasn’t clear during checkout and for any inconvenience this may have caused. If you have further questions or concerns, please don’t hesitate to reach out to us at [support contact info]. We’d be happy to assist you!”