"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"love the easy use of the online account"
"It doesn’t get easier than this! Great prices great service!"
"Very easy online ordering. Was completed in under 5 min!"
"Best feature, I was able to shop for my Rx without providing personal information. I find it really annoying when you have to tell a website all about yourself before they allow you to see pricing."
"Makes shopping for contacts and glasses very easy. I like the way the website stores my measurements etc. "
"Easy site to navigate. The try on feature is great"
"Best place to buy contacts! Wish there was a place at checkout that gave me the option to use my 10% discount so bummed couldn’t use it but still the cheapest against other competitors "
"The eye dr office wanted over $500k just for the frames. To get my kiddo the frames she wanted at a price I could afford was a huge blessing "
"Great product, seamless ordering. Can’t wait to get my purchase! "
"I'M HAPPY WITH HOW QUICKLY I CAN ORDER REPLACEMENT CONTACTS."
"Super easy to get back to my old order"
"Would have preferred to have free shipping option"
"It's been almost 2 months now since I made my order, and still waiting for any progress. Who I contacted the team after 3 weeks, they asked me to change the color because the color I chosed was not available. I changed the color, and since then no progress. All I get is some mail "your order is taking longer than expected".
That's a terrible experience so far. "
“Hi there,
We sincerely apologize for the delays and the frustration you’ve experienced with your order. This is certainly not the level of service we aim to provide.
One of our representatives will reach out to you shortly to provide an update and assist you with your order. Thank you for your patience, and we appreciate the opportunity to resolve this for you.”
"I always reorder with ease and my products are delivered pretty quickly aswell."
"Great prices, easy checkout process "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
We appreciate your business and wish you a wonderful day ahead.
”