"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Easy order, previous experience was also great. I will probably re order in the future ."
"Thank's for the email reminders - it helps!"
"I love the price of these glasses much cheaper than anywhere that I have looked and believe me I have looked"
"Ordering my 3rd pair of designer glasses directly from EZ contacts paying less than half for same pairs at LensCrafters "
"It was great! The discount was a surprise, but muchly appreciated! Thank you "
"Quick and easy ordering! I can’t wait "
"Easy purchase, lots of choices"
"The promo codes that were available and confirmed by companies were not accepted at checkout. Not good business to give promo codes to companies and then at checkout customers get invalid not to mention shipping outrageous. Poor customer service."
"Great prices and easy ordering. Always get my product on time. "
"Got what I needed. Thank you"
"If I have any questions, they will be right on time "
"Easy ordering and fast delivery!!!"
"First time shopper! Easy and quick!"
"Easy to Orr
Order. Very reasonable to afford"
"The discount code only took of 10% instead of the actual 20%. How does a company advertise a sitewide promotion and do not honor the full discount. "
“Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
”