"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Quick and easy from start to finish on ordering. Delivery always on time!"
"Eyian works great! Dr said they fitted a little tighter than they liked, but said that it shouldn't make a difference. "
"order placed but they don't have it end up cancel & waste my time!order placed but they don't have it end up cancel & waste my time!"
"No customer service. Took weeks to get my order. Booooo!"
“Hi there,
Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order and the lack of customer service you experienced.
To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays.
In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns.
We appreciate your business with us and wish you a wonderful day ahead.
”
"Our family has been using a particular eye wash for many years. As all things these days seem to have rising costs - the price has gone up and all I can seem to find is the smallest bottle that is sold. Expensive for a small amount. This is a product that we use daily. EZContacts had the full size product and at a decent price. They also offered a 10% coupon, which will keep me coming back. Free shipping, even better. I am very pleased. Hopefully that will remain the case once we receive the products."
"Love the experience send deals"
"Overall, great experience! I have ordered contacts and glasses for the whole family and it was great each time we placed our orders. "
"Real easy to order and price was the best "
"Loved the sale price and how quick checkout was."
"I like how simple and fast the ordering form was and a really big thing was NO HIDDEN FEES which is why I switched from Opticontacts."
"great prices and quality. i have purchased both contact lenses as well as glasses from them and am very impressed."
"Me encnatan, el precio excelente"
"great price. i replaced an old pair perfectly. it was what i expected."
"good pricing. easy to upload vision rx"
"Super easy service and very accommodating. I love doing business with you! "
A rep from EZContacts, Olivia_Miller, has responded:
“Hello,
We appreciate you getting in touch and sharing your feedback. We are sorry to hear that there has been a delay with your order. Your patience and understanding as we resolved this issue are greatly appreciated.
We apologize for the longer-than-expected wait, but we are glad your order has been shipped on July 11th.
Your business is important to us, and we sincerely apologize for any inconvenience caused. If you need further assistance, please feel free to contact us at help@ezcontacts.com.”