"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I received my order on time and the price point was great. The only thing that I did not like was that the expiration date on my contact lenses ended sooner than the ones I purchased 2 years ago! That was really strange!! "
"The best brands here, quality product, I love the sunglasses."
"We shopped the frames and found this as a reputable source with both brand and quality delivered at a very good price. Will buy from them again. First buy proved to be what was exactly offered. Some times buying on the internet is not the case. No so here. Rank them EXCELLENT."
"Ordering my contact lenses and uploading my prescription went very smoothly. As a new customer, I also appreciate the 10% discount!"
"Love the quick turnaround and saving the hassle of having to go in to get new glasses"
"Been ordering this brand for years now. No grainy feeling in my eyes. My eyes are not dry and I can see and function well. "
"I love the point system and I shopping is so easy. My prescription was easy accepted making shopping for contacts very reliable."
"So quick and easy. Also good prices!"
"The purchasing was easy, and I am looking forward to reviewing the rest once I get billed"
"The bonus gift was a pair of eclipse glasses, which I thought was a great idea. Unfortunately, the glasses DID NOT WORK! I COULN'T SEE ANYTHING THROUGH THEM! Why would EZ Contacts send a pair of glasses to look at the sun that are inoperable?
However, the product I ordered came within a week without any problems. I am satisfied with the product. "
"Must better than the experience at the doctors office."
"So happy you had these frames."
"The Best One Stop Eye Care Site in the World "
"Liked the fact that I could order only six contacts."
"Order placed but not received with very little status follow up. Will be canceling...if I could get someone to respond. Terrible customer service"
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”