"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Cheap fast awesome I just loved it "
"The experience was great fast, and they had the item i want. Thanks"
"friendly easy and good information "
"No hidden charges, easy to use site"
"You advertised having a pair of Oakley's in stock and after a month (only after I contacted you first) I was informed that they are Not in stock. In fact, they are still being advertised as in stock to this day.
The other pair I ordered got cancelled because you said payment was invalid. I used the exact same payment method for both (pay pal). Unfortunate because I loved both frames and would have been a repeat customer. "
"What a great value for designer sunglasses!!! This is my second pair... Can't wait to wear them! "
"EZ Contacts has excellent pricing and a great selection of brand name frames. I have ordered from them many times and they have yet to disappoint."
"Found frames I wanted for a great price and shipping free :)"
"Everything worked out well. Great Product"
"Cheapest prices and fast shipping "
"I was given a promo code that does not work. I will look elsewhere in the future"
"Great site…Grwat Prices…easy to use "
"Best prices I found and easy to order! Thank you! "
"Found Burberry sunglasses my wife loves for about half the price that was offered anywhere else."
"Item arrived damaged and liquid spilled leaving an empty bottle. No wrap around the bottle or inside the packaging. When I reached out to them, they refused to provide a refund or replacement. I made the mistake of ordering these eye drops since it is the same costs everywhere else. "
“Hi there,
Thank you for your review. We sincerely apologize that your eye drops arrived damaged and leaking. We understand your frustration and want to work towards a resolution.
We reviewed your case and noticed that our customer service team requested photos of the damaged items on multiple occasions. Unfortunately, these photos were not provided, which hinders our ability to fully assess the situation and offer a replacement or refund.
In most cases of damaged items, pictures are crucial for processing claims and ensuring we can prevent similar incidents in the future.
Please email the pictures to us at help@ezcontacts.com so we can come to a resolution for this issue.
We look forward to hearing from you shortly!”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We sincerely apologize for the confusion and disappointment caused by the out-of-stock item and the payment issue.
We deeply regret that the Oakley pair you wanted was advertised as in stock but was unavailable. There may have been a delay in updating our inventory system. We are working on improving our inventory management to prevent similar situations.
Please note that we currently do not accept PayPal as a payment method. It's possible the reason your payment was flagged as invalid was due to this incompatibility. We apologize for not having this information readily available during your previous order.
We appreciate your interest in our products and hope you'll consider giving us another chance. Please let us know if you have any questions or require further assistance in any way.”