"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I received the welcome email and was excited to use the discount code provided. I clicked the activated link but there was no option for me to enter the discount code upon check out."
"Found the frames CHEAPER ELSEWHERE AND THE PRICES FOR SERVICES ARE OVER PRICED "
“Hi there,
Thank you for taking the time to share your feedback regarding the cost of your recent purchase. We understand that good pricing is important, and we appreciate you bringing this to our attention.
Upon reviewing your order details, we note that you received a significant discount on the item, bringing the price down from $198.75 to $85.86. We strive to offer regular deals and promotions and encourage you to consider subscribing to our email list or checking our website for upcoming offers.
Additionally, we have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website.
We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.
”
"Ordered new frames got in no time great service."
"So thankful that the shipping is gifted no matter the size of the order! I checked so many other sites about the "Lowest Price Available"....Pppffftttt! Oh yeah price looks awesome and then you go to ring out and it's $24.99 A BOX! Added an extra $50 to my order AND the promo code can't be applied because order is too small....add another and skip groceries....or start again. I was on my 4th attempt and hallelujah! EZCONTACTS doesn't need smoke and mirrors to make the sale!. I clicked the link and the first page bullet pointed out their policy and I'll be...lol....done and done! No hidden agenda to pad the bill, way faster cut and dry check out process and hence why I had the energy to write a review. I never write reviews. But I can say I am thankful for the up front, no BS, fast ordering and free shipping. I have been hunting with a budget AND I even get change shopping here! So happy and grateful that this looked too good to be true and was! THANKS!"
“Hi there,
Thank you for your review! We absolutely love your enthusiasm and can't thank you enough for taking the time to share your experience, especially since reviews are a rarity for you!
We hear you loud and clear about the frustration of hidden fees and misleading prices. We completely agree – transparency is key! We're so glad you found our free shipping policy, clear pricing, and easy checkout process to be a breath of fresh air.
Finding great deals while sticking to a budget is a win-win, and we're thrilled we could help you stretch your dollars further. We strive to make the entire experience, from browsing to buying, as straightforward and enjoyable as possible.
Thanks for joining the EZContacts family! We're here for you if you ever need anything – from contacts to a listening ear about the struggles of online shopping.
Sincerely,
The EZContactsTeam”
"Wow great, I hope I get my merchadice soon !! It forhis birthday ! "
"Great inventory and equally great prices. "
"Great price easy service been ordering from here for a while now. "
"Purchased Prada sunglasses for a great price compared to anywhere and fast shipping. Definitely recommend for sunglass enthusiasts! "
"Ez contacts has absolutely the best prices!"
"Like their name, they were EZ-easy!"
"I went to Lens.com and they were more expensive than you AND their site was broken"
"Sometimes the contacts are great quality .Other times I order and the contacts lenses and they have small holes or tears in the lense. I recently went through a box in less then a month. Very disappointed "
“Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
”
"good +++++++++++++++++++++++"
"I completed the purchase process but there is no direction as to how to (or what address) to email my prescription to..
I have an order confirmation but no way to upload or send my Rx. Why would there be no upload feature?"
“Hi there,
Thanks for reaching out to us and providing feedback.
If you do not have your prescription when you place your order, you can upload it to our website at any time after you checkout by following the link sent to your email. You can also contact us by phone or email and we will be happy to assist you with uploading your prescription.
We appreciate your business with us and wish you a wonderful day ahead.
”
"Very easy to use and a great way to buy glasses."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
”