"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"It's a seamless and convenient way of purchase. "
"Excellent in every aspect. I highly recommend EZContacts. My new go-to contact lens store."
"Quick and easy to order contacts and good prices!"
"I ordered a pair of Ray-Ban sunglasses on 12/24/23. No communication from the company for almost 3 weeks. I called several times, no response. I emailed and finally got a response that said they were on back-order. I should have been communicated with immediately, I needed them for an upcoming trip! Not what I would call good customer service."
"Very easy and best prices online."
"Ordered Ocuvite Gummies 6 weeks ago have not received them and had no contact from you people you owe me 14.95"
"They have asked me to give a review, six weeks after the order was placed, not having yet received the glasses. The frames have been on backorder. That said, they have communicated that they are on backorder and we have chosen to wait. However, it's silly to send out a survey requesting my opinion on an order I haven't yet received."
"Nice to find these online for a great discounted price!"
"Ordered sun glass about 2 months back. Still waiting"
"No bad experiences been using the website for years. "
"It’s been months.
Jan 17th I wrote I still haven’t received my order
They said another 2-3 weeks
Still waiting "
"Good pricing and easy to purchase!
Love my glasses"
"Ordered a pair of Persol sunglasses for my husband on Dec. 26. waited over five weeks--customer service very responsive, but could not assure me of a delivery date. Clearly, this company advertises products on their website they do not have in stock. Is that fair? If your want a product from this company, you better check that they really have it!"
“Hi there,
Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame.
We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times.
You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you.
Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com.
We appreciate your business with us and wish you a wonderful day ahead!
”
"Buying eyeglass has never been so simple and affordable. I can't wait to place my next order. Thanks ezcontacts for affordable eye wear options!!"
"Easy to find, accurate photos. Look forward to seeing how they feel. Quick shipping at 2 days for $20"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you so much for providing feedback. We regret to hear that you experienced a delay and sincerely apologize for the discrepancy in communication with our customer service and the delay in your order due to stock issues.
You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you.
Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com.
We appreciate your business with us and wish you a wonderful day ahead!
”