"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Easy and efficient! Great products!"
"First time ordering glasses online and was a little nervous. The frames were much less expensive than through my eye doctor's office for the same frames. I made a change to the original frames and EZ Contacts was so accommodating! I will definitely order again through them."
"Easy to order. That is all I know at the moment. Since it is my first order."
"Been ordering contacts on here for awhile. Fast free shipping. Best prices around! "
"Was not going to buy my son the sunglasses he wanted for his birthday but when I saw the price on ezcontacts website. It made it affordable. "
"I've purchased from EZContacts twice in consecutive year In 2022, purchased one pair of glasses and all was just fine. In 2023, I purchased 3 pairs of glasses, and had to return/exchange one pair. I also purchased a pair of glasses from another online retailer at the same time in 2023, which also needed to be returned/exchanged. Worth noting that the issues with my returns were due to inaccuracy with my prescription (which I have since had corrected and re-submitted). In the case of the other retailer, I was issued a pre-paid return label for my return/exchange, and that retailer turned my exchange around in just a few days with a satisfactory pair of glasses delivered quickly. Unfortunately, EZContacts charges $8.95 for return shipping. I dropped the return package at the shipper on 1/22/24 and as of today 2/17/24, I have not received my glasses and status states "processing". I did get email notification this week that the glasses were taking longer than anticipated, but communication has been lacking and vague when received. When things go well, the glasses have been satisfactory. My overall experience with the other online retailer was better.
**Read return/exchange policies before you order."
"Easy to navigate through site"
"I fell and broke my glasses; they were my favorite. I was able to get the same frame with a choice of navy or brown. Just what I wanted!"
"Ez, fast shipping and delivery. No headaches. As ez as it gets "
"Everything was easy to enter and better options than local stores"
"Dont waste your time or money"
"The best platform to order from. No hidden fees or ridiculous pricing. This is the only place I order from. "
"Bought sunglasses with no indication they were not immediately available. Told initially they would come in but almost 6 weeks later no update. Very disappointing. Product does appear to be available on the OEM website. "
"process was simple and direct and prices were competitive"
"Haven’t received glasses after 6 weeks "