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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2011-08-02

"FCP Euro is the only store I go to for parts for any of my European cars. I've ordered virtually every part under the sun from break pads and headlight lenses to manifold studs and head gaskets.

The products always ship very quickly and come with sign-off sheets telling you who picked the parts from the warehouse and who verified the order's contents before shipping the package.

If you have questions about the parts their friendly customer service staff is extraordinarily helpful. They've gone so far as to fax me a page from the official Volvo parts catalog so I could find the exact part I wanted.

FCP Euro (or FCP Import, once I start running Japanese engines) is the only store I shop for parts at. Great prices, even better service.

As a side note, I would rate their returns policy and experience as five stars but I've never had to return anything.
"

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Verified
5/5

2011-08-02

"FCP of Groton has proven to be an invaulable resource for my European Automobile Repair Business. OEM Quality Parts at a competative price. I wish they would bring back the Driver Delivery to dealers feature. Keep up the great work people. A special thanks to Mike Rivera, Brian Cavanaugh, Ellison and Bobby Dellarocco. They always talk me of the ledge..LOL"

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Verified
5/5

2011-08-02

"I have been ordering from FCP since they were smaller and just had Groton. 6 some years later and I still prefer their pricing and service over any other automotive vendor. I have personally talked with Scott who can handle any situation you throw at him in a professional manner. All in all they will make you into lifelong customers by being a company who listens and takes advice from their customers. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges