ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2012-01-11

"Well just want to say Thank you. You would think it be easy to get this part around me, and several shops told us "yeah it on the way" than we would drive out of our way and they would tell us oops in back order, Even ebay advertised it and had to refund my money next day because apparently they didnt have it. So THANK YOU FCP EURO. Came exactly in time giving. And also they were great at replying to emails and all. Great customer service!!!THank you guys keep up the good work

(Also, the price was half of what other ppl around me were asking)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-01-10

"Everything I needed for my Volvo. Saved a lot of money on parts. Extremely fast shipping and great customer service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-01-10

"When I first found FCP Euro I wasn't really sure about their low prices & the fact that the shipping to Canada is so fast & hassle free without any customs fees etc.. I already ordered twice & I will be ordering more parts in the upcoming months, I'm excited that I've found such great resource for parts at Amazing Prices & Amazing customer service! Very fast, very effective & excellence is the only thing that comes into my mind! Everything is well packaged too! I'm recommending FCP Euro & Import to all my friends since I received my 2nd order! You guys are great! Keep up the great work & I will sure do more business with them in the Future! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-01-03

"Awesome customer service, extremely fast shipping, and impressive pricing. Always looking to make the customer extremely satisfied whether you buy a $0.58 gasket or $500 worth of suspension parts. Customer for life here."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-12-29

"We all have our share of good and bad experiences. Well, with FCP Groton's site's Import and Euro, it's been a growing process of patience, endurance, integrity, and a customer service care that has gone beyond what most of the warehouser's in my area wouldn't even begin to know where to start at. I commend my salesman Ellison and his big Boss Scott for listening to potential issues and for implementing them as a practice. Their reputation has now been built in my book as an upper class parts distributor with the new technological advances of our modern day world. I'm sure soon they will be able to assist the DIY with a repair via an Ipad w/ FaceTime for a fee and possibly allow me to retire earlier that expected. LOL! These gentlemen will bend over backwards for you. Just try them and if you don't like them, blame it on me. Enjoy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-12-20

"wonderful company to deal with, ive only just started using them and had a small problem which ended up being my fault but fcp was quick to make sure i was satisfied even though they didnt have to.. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2011-12-20

"Very impressed with pricing and speed of shipment to and have not had any success in contacting customer support Australia.
Have order several times.
Missed 1 item in my last order and have not had any success in contacting customer support.
Sent email over a week ago and no reply, now have been waiting over 4 hours for a live chat operator.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-12-15

"Purchased a set of bearings for my 2001 B5 Audi S4 from FCP Euro during one of their promotions. Originally unsure of the purchase since at the time, I was replacing a set of aftermarket bearings that had worn very quickly, I wanted to go OEM, but was tempted by the price. My worries were for nothing as the items showed up quickly, appeared to be very well manufactured, and installed with zero issues. Last couple thousand miles have been smooth sailing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2011-12-14

"Very happy with the service, communication, speed of delivery, and of course prices. Being in Australia I order online and parts arrive within a few days. Have had problems with differences between US and Oz models but they worked it out."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-12-13

"Super fast shipping, Great Customer service, Low Prices, Good selection. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-12-13

"Have ordered multiple parts from FCP Euro, always fast processing and shipping. I have yet to see their prices beat. Ordered a wrong suspension part, customer service was pleasant to deal with and made switching it out for the correct part easy. Customer for life."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2011-11-15

"Has most of the tuneup stuff for my 2007 vw passat 2.0t. Wish they had more replacement parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-11-14

"FCP is an awesome company to do business with! They have amazing customer service, great prices, and super fast shipping (usually have parts on my doorstep in Ohio within 2 days!). they stand behind what they sell, and in the very few times I've ever had an issue with anything it has always been taken care of right away with minimal effort on my end. Without FCP, I wouldn't be able to keep my old Volvos running strong!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-11-05

"This is always the first place I go when looking for parts. Competitive pricing and amazing customer service, if you cant find what your looking for give them a call and they can help.
This has become my main part supplier over the years due to their commitment to their customers.

Rob.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-11-03

"my famly and i have been ordering parts from fcp for years.
we have a fleet of volvos that is constantly changing in size, shape, and generation of vehicles.
fcp offers quality parts at unbeatable prices. we will continue to buy from fcp as long as the great service keeps up.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges