"very quick delivery to NY, good selection of parts w/ many different options and manufacturers
VERY, VERY SATISFIED!"
"These guys are great found parts much cheaper plus they came in like 3 days! "
"I'm real picky about what parts I put on my cars. FCP Euro always has what I'm looking for (I know always is a bit much to say, but so far it's been true). They normally have the best price I can find (sometimes I have to figure in shipping cost to come to the total, some other places charge way too much for shipping, which makes up for their lower advertised price), Their customer service is great. They're my first go-to when I need something."
"Easy to navigate site, great selection of parts, quick shipment. Will be ordering more parts from them without a doubt. "
"Great Item! Great Price! Fast Shipping! Thank You!"
"Look no where else but FCP, super fast service and delivery with all items nicely packed and in order. All items competitively priced and with life time warranty. "
"Purchased struts and associated hardware for my BMW 5-series. They had very competitive prices, and then had a weekend 10% off sale. SOLD!
My purchase was shipped out immediately. Oh yea, I got free shipping too. Delivery was prompt.
The only problem with my order was that they forgot a couple of items when they initially shipped. To their credit, they discovered the error and immediately shipped those missing items, informing me and providing me with a second tracking number (this happened while the initial shipment was still in transit). I still got my complete order in less than a week of placing the order. "
"I had ordered a windshield fluid reservoir cap for my older Mercedes. Apparently Mercedes made two different sizes for my model/year and it was not obvious. I got sent the wrong size and one call to FCPEuro and they got the new one out to me at no cost for shipping/returns and ZERO hassle for me. Dan was the name of the guy that helped me. He was excellent."
"FCP Euro ships fast, their customer service is excellent, they have an excellent selection of parts. "
"They have competitive pricing and their customer service is top notch. They are very quick to reply and are there when you need help. Dan Turbert was a huge help. I will be a customer for as long as I have a BMW. "
"Highly recomennded based on my purchase of two Bilstein shocks. On time, as promised, great commnication and good value."
"My timing belt broke and I needed a tool to remove my harmonic balancer. These folks had the tool I needed for a fair market price and they shipped it fast. I'd use them again. "
"I do not normally have time to leave reviews but the exceptional customer service of FCP Euro warrants a huge kudos. Years ago shortly after the dealer replaced an injector, I started getting misfires. Upon careful inspection, I noticed that ALL of the injector connector secure clip have been broken off (presumably from just yanking on the plastic backshells). I could not find a p/n for just the backshells but Mr Folley had a harness in stock and after a visual inspection provided me just those backshells which is around a $350 savings over buying a replacement harness. And this doesn't even include the labor cost/ hassle of replacing the harness."
"Very dissatisfied with the way my last order handled. To the point that I decided
to cancel the same."
"I go almost nowhere else for BMW parts for my wife's 2011 328i because I only want BMW genuine parts and FCP sells them for far less than the dealer"
A rep from FCP Euro, FCP Euro, has responded:
“Julio,
Thank you for your feedback. I am very sorry that your order was handled in this manner. At times older Volvo parts can be tricky to source and at times there is a delay when they are coming straight from Germany. We pride ourselves in our service and we did not provide a high level of service to you with this transaction. I do apologize that you were not asked if you would still like the other parts shipped right away and I have addressed this with our team so that this does not happen in the future.
I do apologize for any inconvenience and frustration this caused you. I have issued a $25 customer credit to your account should you decide to give FCP another chance to earn your business.
Please feel free to reach out to me directly with any questions or feedback as I would be more than happy to assist you.
Sincerely,
Pam Marsden
Customer Service Manager, FCP
”