ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.78/5
Chance of future purchase:
3.99/5
Shipping & packaging:
4.14/5
Customer service:
3.88/5
Return/Replacement policy:
3.87/5
Featured Review


Verified
5/5

2024-07-02

Our clients rave about how pretty the flowers are that we send them from FTD.

"My experience has always been positive."


Verified
5/5

2024-07-02

Beautiful Every Time

"The arrangements are beautiful every time. The flowers are fresh and fragrant. FTD and their partners never disappoint."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-02

Very nice experience.

"Selection was wonderful. Delivery went really well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-02

"So easy to do business with you. Family just loved their flowers thank you



"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-02

Excellent!

"I will use again. Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-07-02

Not the bouquet I expected

"I ordered a 75th b-day bouquet for my mom. It did not come out ANYTHING like the picture and I was very disappointed. I contacted FTD and they offered to redeliver a new one. After more than a month, nothing came. I had to contact them again about it and this time it was delivered in about 3-5 days. It was much prettier than the first but still not even close to what I had picked out on-line. I expected much better quality for $120. In any event, they did deliver a new one after I had to contact them twice."

Detailed Review Benchmark + -
Pricing of products and services

Verified
1/5

2024-07-02

Never delivered

"I was told that the order was sent to a local florist. Didn’t happen. My daughter got nothing for Mother’s Day!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
1/5

2024-07-02

Horrible!!!

"I ordered flowers to be delivered the day before Mother’s Day with everything checked that’s what it was for. My card also stated Happy Mother’s Day. Not only were they delivered the day after, they obviously spent the weekend in a truck because over half the flowers were dead!!!
They’d been delivered from local florists in the past. Had I known they were going to be SHIPPED I would’ve never ordered them.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-02

Great experience

"Every thing went great. Easy ordering, delivery on time. Overall a great job. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-02

Sunshine

"I love to send my family an array of Sunshine and I always seem to find exactly what I'm looking for on your website."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-07-02

it's not the same

"The online versions do not match the rural deliveries"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-02

Great job

"Nice and easy
Great product
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-02

False advertising

"I recently ordered 2 gifts through United Mileage Mall with the advertising of you will receive 25 miles per dollar spent.
I ordered 2 sets of flowers one week apart (did not use any promo codes or coupons) and never received the miles. I followed up twice and still have not received them. Order my next gift through Harry and David and received miles the day after it shipped.

Very disappointed.

Vicky
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2024-07-02

Professionalism

"Very well done. Everything arrived ahead of time."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2024-07-02

The floral arrangement was wrong

"I ordered a large floral arrangement to be delivered to my daughter's home. I chose the larger of the sizes available. What was delivered was a smaller arrangement... I could tell because the vase was different and there were fewer flowers... my daughter sent me a photo. Although I was told a new arrangement would be sent, it was not. Instead, my daughter received a credit on future arrangements. Not what I had hoped, but it was something."