"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"can’t wait to try my new scrubs!"
"Every once in a while there is a good product, then they run out of all sizes, and it’s impossible to buy, points are impossible to redeem, other brands provide same if not better quality without ridiculous subscription."
"The quality of clothing is top tier!! Definitely would recommend to family and friends "
"Love the quality and comfort in my Fabletics clothing I feel my best in my Fabletics clothing if I could afford it my whole wardrobe Would be Fabletics "
"States in the queue and wait time of 4 minutes. And never got a response. "
“Hi Carrie,
We completely understand how frustrating it can be to wait in a queue and not receive a response, especially when you were expecting timely assistance. We sincerely apologize for the inconvenience and any frustration this caused. Our Member Services Team will get in touch with you right away.
Best,
Kim”
"I’ve been a member before and grateful to come back."
"I am enjoying the VIP experience!"
"I thought a lot of the clothes looked like I would wear them, but they were out of stock on most items in my size."
“Hi Mitch,
Thank you for sharing your thoughts! We completely understand your frustration and appreciate you sharing your experience with us. It’s disappointing when you find items you like, only to discover they’re out of stock in your size. We know how important it is to offer a full range of sizes and ensure our members can find what they’re looking for. Our Member Services Team will be contacting you right away.
Best,
Kim”
"Placed my first order after joining VIP membership on 2/3/25. Order was broken up in 2 shipments, received 1st on 3/8 over a month from ordering and 2nd shipment hasn't arrived (current date is 3/23/25), which is almost 2 months. When I look up the tracking code my second batch of order says it is still pending shipment. Extremely delayed shipping, which makes me hesitant to reorder and plan on cancelling my VIP membership. The quality of the scrubs are great but so far the customer service is lacking. "
“Hi Maria,
We sincerely apologize for the significant delay in your order and understand how frustrating this experience has been. It’s sad to hear that your second shipment hasn’t arrived yet, especially after such a long wait. We completely understand your hesitation to reorder and the impact this has had on your overall experience with us. Our Member Services Team will be contacting you immediately.
Best,
Kim”
"Great products! Lovely material"
"Fabletics is always so easy to work with! I will continue to order from Fabletics as long as my kids want their products (which will be forever, I am sure)!!"
"Poor in store service when it came to returns, issues were with the handheld devices they use, they had to resort to using laptop and enlisting the help of an employee with tech experience and then it led to contacting someone else higher up by phone and me leaving unable to complete a return because the system had some error. I was in the store for 33 minutes total before I had to leave due to time restraints. Employees were nice enough but didn't really embrace the inconvenience for a customer and I felt awkward and that the issue was dealt with unprofessionally. Other customers were waiting to be served and it just added pressure to everyone. I will probably just cancel my membership next month as I feel if I keep purchasing online I would feel embarrassed to go in the same store to return anything long term. I want to be able to purchase knowing I can return an item hassle free. Manager even told me it's good experience for her as it was an unusual occurrence, that doesn't make me feel good as a consumer. Embarrassed. I did place an order today, probably my last. Other issue is the tariff - no other store charges this to my knowledge so it's really like paying higher tax. Sweetie pants needs to get organized, sorry I have to write this review."
“Hi Julianne,
We’re truly sorry to hear about your experience in our store and fully understand your frustration. It’s sad to hear that the return process was not only inconvenient but also left you feeling uncomfortable and unvalued as a member. We sincerely apologize for the technical issues with our devices, the lack of immediate resolution, and the pressure you felt from other waiting customers. Your time and trust are incredibly important to us, and we recognize how such an experience can affect your perception of our brand. Our Member Services team will contact you via email shortly to assist you.
Best,
Kim”
"Great and a great price for 2 pieces .Thank you so much I cudn’t buy before "
"I was only somewhat satisfied with Fabletics business model and offerings. Some of their sales are phenomenal, but what I realized is that the quality, especially when it comes to zippers, it’s just average. I also discovered that as a member, it was not uncommon for the merchandise that I wanted to buy for a particular month did not have my size. For that reason, I have decided to cancel my membership, but some of the articles, especially the sweatshirts, seem to be good quality."
“Hi Derrick,
We truly appreciate your feedback and understand your mixed feelings about your experience with Fabletics. It's great to hear that you’ve enjoyed some of our sales and found certain items, like the sweatshirts, to meet your expectations. We’re sorry to hear, however, that the quality of other products, particularly the zippers, didn’t meet your standards, and that you’ve faced challenges with size availability as a member. Our Member Services Team will get in touch with you right away.
Best,
Kim”
"Good website. Easy to maneuver."
A rep from Fabletics, KIdongtechstyle, has responded:
“Hi Timothy,
We completely understand how frustrating this must be and appreciate you taking the time to share your experience. It’s disappointing to find a great product, only to realize it’s out of stock in your size, and we sincerely apologize for the inconvenience. Our Member Services team will contact you via email shortly to assist you.
Best,
Kim”