"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"I've always wanted some leggings to fit me . I'm 5'11 and I'm losing weight now . I've seen your commercial on TV and Facebook, just love your styles and I hope I can fit these. Thank you."
"Clothing is expensive. Don’t like the membership fees."
"very good 10 out of 10"
"Love it when they give that 65% off!!"
"Got VIP sale only received 2 items was told to wait 2 additional weeks then receive an email I will not be receiving the rest of my items. It got canceled. "
“Hello Catherine,
We're truly sorry for the inconvenience and frustration this has caused. We understand how disappointing it must be to have waited for your order, only to be informed weeks later that the remaining items were canceled. That’s not the experience we want for our valued members. We will send you a private message right away to address this promptly.
Best,
Allison ”
"The website crashed too many times to count while I was shopping. The filter system also needs updating. I searched for XS black leggings and got a myriad of results that were out of stock but still listed because a different color variation XS was in stock."
“Hello Lucy,
Thank you for reaching out and sharing your experience. We're truly sorry for the frustration you encountered while shopping on our website. We understand how inconvenient it must have been to deal with repeated crashes and an inefficient filter system while trying to find the right item. We're here to help address your concerns as quickly as possible, so we’ll send you a private message now.
Best,
Allison ”
"Great first experience with Fabletics!"
"Love these pants, great fit, extremely comfortable and easy care!"
"Slow site responses, also had to void my order and start over when I accidentally deleted something during checkout. I hope the quality and fit are worth it."
“Hello Alix,
We're sorry to hear that you've encountered trouble using our site. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella ”
"I find the company to be incredibly helpful when I was confused I told them and they carefully explained and I had misunderstood! I’m happy we cleared things up! Wonderful!"
“Hello Priscilla,
We're truly sorry for the confusion and frustration you’ve experienced while navigating our website. That’s certainly not the seamless and transparent shopping experience we want for our members, and we understand how concerning it must have been to see an unexpected charge. We’ll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison”
"Other than the site being slow and glitchy most of the time that I shop, everything else makes up for it. "
"We love Fabletics gear and sale prices!"
"Says delivered and my package never arrived! "
“Hello Brooke,
We're truly sorry to hear that your package was marked as delivered but never arrived. We understand how frustrating and disappointing this must be, and we appreciate you reaching out so we can look into this for you, we will be sending you a private message shortly.
Best,
Allison ”
"Waiting for my first order! Excited! "
“Hello Diane,
Thank you for reaching out and sharing your experience. We’re truly sorry to hear that you had trouble with the online ordering process. It’s frustrating when a shopping experience doesn’t go as smoothly as expected, especially when you’re excited about a great deal. We're here to help address your concern as quickly as possible, so we’ll send you a private message now.
Best,
Allison ”
"I checked out for $55 and ended up getting charged $288. "
“Hello Kathy,
Thank you for reaching out. We're truly sorry for the unexpected charge on your order. We completely understand how frustrating this must be. We strive to provide you with a seamless and enjoyable experience, and we regret that we fell short in your case. We’ll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison ”
A rep from Fabletics, ACavantechstyle, has responded:
“Hello Ted,
Thank you for reaching out and sharing your concerns. We understand that products can be a significant investment, and we appreciate your feedback regarding our pricing and membership fees. Our goal is to offer high-quality products at the best value, and we regret if the membership structure hasn’t met your expectations. We’ll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Alison ”